1. IBM Services for Managed SAP Applications
January 2019

2. Most customers have the same challenges when running SAP
SAP skills
“Do I have the skills needed to move to S/4HANA?” “How do I provide consistency in a multi-cloud world?” “I need to make compliance simpler and more effective.” “How can I leverage the data I have to build meaningful long-term relationships with my customers?” “How can I innovate while keeping my SLAs and resiliency?”
Providing innovation
Application Resiliency
SAP applications
Accessibility notes:
The diagram on the left side of the slide shows the challenges that most customers face when running SAP applications: SAP skills, providing innovation, working in a multi-cloud ecosystem, security and compliance and application resiliency.
Link to an associated Frost & Sullivan resource: Transform Your SAP Deployment with Managed Cloud Services: Six Lessons from Users:
Security and compliance
Working in a multi-cloud ecosystem

3. IBM Services for Managed SAP Applications has been designed to address these challenges
Benefits
Managed SAP Applications
Managed OS
Focus on innovation versus maintaining (keeping the lights on)
Single management portal
Single portal no matter where you run your SAP applications
Simplify your user experience
Business extensions
Integration to AI, analytics, blockchain, and so on
Build new business use cases by unlocking the value of your SAP data with AI
Security and compliance
Security included on all managed services
Support for the most popular compliance requirements: ITAR, PCI, HIPAA
Keep critical data secure through best-of-a-kind security services
Multi-cloud
Public, private, hybrid
Flexibility to run on the most popular cloud deployment options
Standard delivery and SLAs
Standard SLAs (availability, service delivery, and so on)
Standard delivery model worldwide
Reduce risks and costs from unplanned outages
Keep consistency of service across the globe

4. IBM is building the next generation of managed application services to provide clients a unified experience.
Consistent delivery and SLAs
Business extensions
Standard services scope and SLAs worldwide
Integration with AI, blockchain, and so on
Security and industry compliance
Consistent delivery and service level agreements (SLAs), with a standard scope and SLAs anywhere is the world
Unified service experience, will provide a consistent interface no matter where you run from
Business extensions, will enable you to integrate your enterprise applications to high-value services like AI and blockchain
Multi-cloud platform, allows customers to run in public cloud, hybrid or private, while keeping the same experience
Security and industry-compliance capabilities, allow customers to run enterprise apps secure to the core with industry compliance options like PCI, HIPAA and ITAR
Unified service experience
PCI, HIPAA, ISOxx, GDPR, and so on
Client’s
Managed Services portal
SAP applications
Public cloud
Private clouds
Multi-cloud platform

5. Business-line leader
CIO/CTO
CFO
Impactful layouts
IBM Services for Managed SAP Applications provides value to all the business
Business agility
4x faster roll-out of new functionality for SAP*
Simplification
Standard service worldwide makes it easy to consume no matter where I run from
Shift to OPEX
Helps move away from large investments to an OPEX model
Business extensions
Integration helps unlock the value of SAP data through AI and other emerging technologies
Managed services
Optional managed services help my team with the skills needed to run the latest SAP products
Predictable Standard service helps provide a predictable cost model
Enterprise SLAs
Guarantees that the service will meet the needs for critical workloads like SAP
Innovation
Helps my team focus on supporting the business (innovation) instead of just maintaining (commodity)
* URL for source: G2 – Tecnologia: Tecnologia
Source: G2- Tecnologia

6. 68% can better manage resource allocation and predict costs.
76% of cloud managed services users consider the services an essential part of their IT strategy.
76% say managed cloud services “improve security and compliance reporting” for SAP workloads.
Note to speaker: Add your own facts about your market to this slide, and your own notes here.
Transform Your SAP Deployment with Managed Cloud Services: Six Lessons from Users:
URL for Frost & Sullivan:
Transforming your SAP Deployment with Cloud Managed Services: Lessons Learned from IT Leaders . Frost & Sullivan Stratecast November 2017

7. IBM Services for Managed SAP Applications management options
Managed OS
Managed SAP
Managed SAP Applications
Client or Business Partner manages
Managed SAP Applications
Client or Business Partner manages
Business application
Development (ABAP — JAVA)
Tech Platform (SAP Basis)
Database
Operating system
Virtualization
Servers
Storage
Network
This slide shows the different responsibilities associated with Managed OS versus Managed SAP Applications options:
Managed OS
Client or BP manages: Business application, development (ABAP — JAVA), tech platform (SAP Basis), database
IBM Services for Managed SAP Applications manages: Operating system, virtualization, servers, storage, network
Managed SAP
Client or BP manages: Business application, development (ABAP – JAVA)
IBM Services for Managed SAP Applications manages: Tech platform (SAP Basis), database, operating system, virtualization, servers, storage, network

8. Shifting your Enterprise to Strategic IT
Simplification through an
end-to-end service:
Current client responsibility without managed services
Client responsibility with managed services
Managed cloud services help you simplify through an end-to-end service:
Managed SAP Basis
Installation
Configuration
Monitoring
Performance tuning
Managed DB
Managed OS
Patching
How do clients free up their staff and save money with cloud managed services?
By transitioning the management of routine, repetitive tasks of the OS, database and SAP basis.
And according to Frost & Sullivan, most enterprises that manage their own cloud environments spend USD $3–5 for every USD $1 they spend on IaaS*
Don’t waste money learning and making mistakes, take advantage of the expertise, tools and processes that have been IBM has honed over the last 10 years.
But before we get into that, I have some big news.
URL for Frost & Sullivan footnote:

9. Service support designed to address your needs for SAP applications
A proven approach
People A customer-centric and NPS-driven service model and culture
Process Proven and certified standards from the original application service provider
Tools Employing a comprehensive and industry-leading set of operational tools
Certified operations
ITAR available model
Service support designed to address your needs for SAP applications
Operational excellence and compliance

10. Single management portal on public, private or hybrid cloud for your managed SAP and non-SAP applications
S/4HANA BW Non-SAP applications
Highlights
SAP system information (status, server view, landscape view, etc.)
Ticketing
Reporting
Non-SAP server information
Public cloud
Hybrid cloud
Private cloud

11. Why do customers choose IBM Services? SAP application support
Examples of SAP applications managed on IBM Cloud™
S/4HANA
Enterprise Resource Planning (ERP)
SAP Human Capital Management (HCM)
SAP Customer Relationship Management (CRM)
SAP Enterprise Portal
SAP Solution Manager
SAP Business Objects Supply Chain
Performance Management
SAP Supply Chain Management: Advanced
Planning and Optimization and SAP liveCache
SAP NetWeaver Process Integration
SAP Transportation Management
SAP Business Objects Strategy Management
SAP NetWeaver Master Data Management
SAP Enterprise Central Component
SAP Product Lifecycle Management
SAP Supplier Lifecycle Management
SAP Supplier Relationship Management
SAP NetWeaver Business Warehouse
SAP Environment, Health and Safety Management
SAP Business Planning and Consolidation

12. SLAs
Availability
99.9 percent ⎯ High availability ⎯ optional
Optional
99.5 percent ⎯ Standard
Included
Service delivery
Severity 1 ⎯ First response within 15 minutes
Severity 2 ⎯ 100 percent of responses within 3 hours
Severity 3 ⎯ 100 percent of responses within two business days
Service delivery resolution time within 5 hours (Sev1)
Other
SAP response time: Under 1 second (ECC ⎯ ERP Central Component)
Disaster recovery (service level objective [SLO]) ⎯ Optional
Recovery time objective (RTO) = 4 hours
Recovery point objective (RPO) = 15 minutes
Why do customers choose IBM Services for Managed SAP Applications? Enterprise-class SLAs Provides peace of mind when dealing with critical workloads like SAP
This slide shows whether enterprise SLAs are included in the offering or are optional:
- Availability: 99.5 percent – standard availability is included percent - high availability is optional
Service delivery: All levels of severity are included
- Other: SAP response time—under 1 second is included. Disaster recovery, RTO of 4 hours and RPO of 15 minutes are optional

13. Why do customers choose IBM Services for Managed SAP Applications
Why do customers choose IBM Services for Managed SAP Applications? Global and Standard
Sydney
Melbourne
Perth
Singapore
Seoul
Hong Kong
Chennai
Stockholm
Oslo
Amsterdam
Frankfurt
Milan
Montpellier
Barcelona
Paris
London
Ehningen
Winterthur
Tokyo
Sao Paulo
Poughkeepsie
New York City
Washington DC
Atlanta
Miami
Raleigh
Montreal
Toronto
Chicago
Houston
Dallas
Querétaro
Seattle
San Jose
Los Angeles
Denver
Managed SAP Applications data centers + POP
Network point of presence (POP)
Other IBM Cloud data centers + POP (Self-service IaaS)
Run your SAP from four continents with the same service levels. 13
© 2019 IBM Corporation
4 May 2019
IBM Services 13
© 2018 IBM Corporation
IBM Services

14. 14
IBM Services for Managed SAP Applications helps you no matter where you are in your journey
Reduce total cost of ownership (TCO) Speed Peace of mind 1
Move to cloud
Accelerate SAP S/4HANA adoption with: Flexible, scalable options to increase agility and reduce cost 2
Move and Run on
S/4HANA
Unlock the value of enterprise data on IBM Cloud Fuel digital transformation 3
Integrate with
AI and Watson™
No matter where you are in your cloud journey, IBM can help. If you are planning to move SAP applications to the cloud, we have services to help identify the non-SAP applications that must be migrated with SAP, migration planning and business case development.
If you are looking to move to SAP HANA, IBM has 4x the certified SAP consultants than any other provider and delivers cloud services across the globe.
And if you want to take advantage of AI, Watson, IoT, blockchain, you can—IBM Services for Managed SAP Applications has extensions for each of these technologies.

15. Why do customers choose IBM Services? SAP transition experience1
Move to Cloud
Why do customers choose IBM Services? SAP transition experience
IBM Services helps with the process of moving your SAP applications to cloud from beginning to end. Standard methodology for moving to cloud:
Optional health check and assessments to help you along the way:
Benefits Estimator: Shows potential savings based on your IT maturity – No charge
Insight for SAP: Analyzes your current SAP infrastructure usage to better size the cloud environment – No charge
Cloud Governance Health Check (CAS): Helps you identify potential changes needed at the organization level to adopt cloud successfully
Workload Transformation Analysis (CAS): Identifies network traffic among SAP and non-SAP apps to reduce risk when moving to cloud
Deployment phases
Launch
Model
Build
Transition
Establish project team
Establish project governance
Develop project plans
Review scope and transition
Define priorities
Refine roles and responsibilities
Infrastructure requirements and design—network, storage, backups and monitoring
Application and business process discovery—architecture and interfaces
Operational run books
Migration strategy
Provision shared infrastructure
Build and test infrastructure
Build and migrate databases, applications
Phase cutover—development, quality assurance (QA) and stage production
Post-live technical support
System stabilization and monitoring
Operations process training
Transition to IBM operations
The graphic shows the four deployment phases for moving your SAP apps to cloud: Launch, model, build and transition. Under each column, the key events are listed that pertain to each phase.
The slide also lists the optional health check and assessments to consider: Benefits Estimator, Insight for SAP, Cloud Governance Health Check (CAS), and Workload Transformation Analysis (CAS).

16. 2
Upgrade SAP
S/4HANA and HANA
Why do customers choose IBM Services? SAP HANA or S/4HANA upgrade simplification
IBM Services for Managed SAP Applications can simplify the upgrade. By 2025, enterprise resource planning (ERP) customers must move to SAP S/4HANA.
Help reduce upgrade time by up to percent versus on-premises by having the infrastructure and skills ready when they are needed.*
Help reduce risk thanks to:
Project Services provides the support needed for upgrades and implementations
Enterprise-class SLAs
SAP Basis consultants with an average of seven years’ experience
SAP HANA Impact Assessment
Watch video
Request the assessment
SAP HANA Impact Assessment tool:
- Watch video - URL:
- Request the assessment - URL:
* Based on customer responses
*Based on IBM client data, actuals results may vary.

17. Why do customers choose IBM Services? IBM AI Standard Templates3
Integrate with
AI and Watson™
Why do customers choose IBM Services? IBM AI Standard Templates
Unlock the value of SAP data on IBM Services through cognitive functions. Examples of AI Standard Templates with IBM Watson:
Talent
Advisor
IoT for
Uptime
Cognitive Agricultural Dashboard
Smart Materials
Planning
Predictive Maintenance
Blockchain Asset Transfer Application
Cognitive Master Data Assistant
IBM Services for Managed SAP Applications

18. 8 10 1 1 +250 20+ years of experience with SAP application management
Build automation for SAP applications
+250
Production SAP customers in cloud worldwide
Run on public, private or hybrid cloud 1
Why run SAP applications with IBM Services for Managed SAP Applications? 10
Business-related
KPIs
worldwide delivery team 1
Managed Services portal
independent of cloud deployment option
DBs supported:
IBM DB2® LUW, DB2 AIX®, Oracle, SQL SRV, SAP ASE, SAP IQ, MaxDB, and SAP HANA
20+ years of experience with SAP application management 8
Built-in security services
S/4HANA upgrade
services to help
you in your journey to
SAP S/4HANA on cloud
Integration to
Artificial intelligence &
blockchain

19. Go to our Managed SAP Apps website Watch Use
Read
Transform Your SAP Deployment with Managed
Cloud Services: Six Lessons from Users. Frost & Sullivan Stratecast, November 2017
Want to learn more?
Go to our Managed SAP Apps website
Watch
IBM Services for Managed SAP Applications – overview video
Use
Cost Benefits Estimator Tool to see the potential financial impact of moving to IBM Services for Managed SAP Applications
Read: Transform Your SAP Deployment with Managed Cloud Services: Six Lessons from Users - Transform Your SAP Deployment with Managed Cloud Services
Go to our website:
Watch overview video URL:
Use: Cost Benefits Estimator Tool to see the potential financial impact of moving to IBM Services for Managed SAP Applications URL:
© 2017 IBM Corporation
© 2017 IBM Corporation 19 19 19
© 2018 IBM Corporation
4 May 2019 19
© 2018 IBM Corporation
4 May 2019

20. Trademarks and notes IBM Corporation 2019
IBM, the IBM logo, ibm.com, AIX, DB2, Global Business Services, IBM Cloud, Power, Power Systems, and Watson are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at
Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates.
References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. This document is current as of the initial date of publication and may be changed by IBM at any time.
THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.
The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating conditions. It is the user’s responsibility to evaluate and verify the operation of any other products or programs with IBM products and programs.
SAP applications are not an IBM product or offering. SAP applications are sold or licensed, as the case may be, to users under SAP’s terms and conditions, which are provided with the product or offering. Availability, and any and all warranties, services and support for SAP applications is the direct responsibility of, and is provided directly to users by, SAP.
The client is responsible for ensuring compliance with laws and regulations applicable to it. IBM does not provide legal advice or represent or warrant that its services or products will ensure that the client is in compliance with any law or regulation.
Statement of Good Security Practices: IT system security involves protecting systems and information through prevention, detection and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, misappropriated or misused or can result in damage to or misuse of your systems, including for use in attacks on others. No IT system or product should be considered completely secure and no single product, service or security measure can be completely effective in preventing improper use or access. IBM systems, products and services are designed to be part of a lawful, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products or services to be most effective. IBM DOES NOT WARRANT THAT ANY SYSTEMS, PRODUCTS OR SERVICES ARE IMMUNE FROM, OR WILL MAKE YOUR ENTERPRISE IMMUNE FROM, THE MALICIOUS OR ILLEGAL CONDUCT OF ANY PARTY.
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