1. Customer Care Parisha Shah
Software Solutions for your IT Challenges
Customer Care
Author:
Parisha Shah |

2. Benefits with Customer Care (ONLINE )
Easily Reach to the Customers and Prospects.
Educating Customers and Prospects.
Customer Relationship Management.
Customer Grievance handling.
Organize Feedback mechanism and surveys.
Empower Sales team with Information.
Benefits for Customers.
Decreasing cost of operations for Complaints.
Fighting Competition & Generating Revenues.
Can provide good insight for purchase dept.
Other benefits.

3. Easily Reach Customer and Prospects
Customers and prospects can
Reach the website from any where, any time ( 24x7).
Be brought to the website through internet promotions.
Be told about the latest Products.
Easily and quickly get information of their interest.
Be kept updated by periodic broadcasts.
Be easily wished greetings, send reminders, etc.
Be told about opportunities like enrolling for Service etc.
Reduce Cost of communication.
Be attracted because of this facilities.
Be won from your competitors.

4. Educating Customers and Prospects
Best, Effective and Economy medium for
Giving information on
Goal/Vision/Mission .
The glorious path taken for evaluation .
Success stories and Feedback of happy clients.
List of big and good customers who trust You.
How hard You work to meet the Client’s needs.
Loans & other financing schemes available, etc.
Benefits in Purchasing from You.
Important contacts and addresses.
Feedback/Complaints redressed.
Future growth like new Branches, new initiatives like Free Service/Checkup, Buy back etc.

5. Benefits for Customers
Safe Banking
Customers can depend on our security measures.
Easily reach Bank & Save time.
Customer can any time use online services and save from hassles of traffic and other factors than reaching Bank personally.
Hassle Free Transacting.
Customers can save their time by avoiding queues at counters.
No need to take supporting documents anywhere.
Get Status / Reply instantly for their transactions.
Use at their convenient timings.
Customer can schedule their actions according to their convenience rather than doing at bank timings.
Get Information at a click of Mouse.
User can easily query for statements.
User can view particulars like rules, charges, facilities, etc very easily
Easily Communicate.
File Complaints, Suggestions, queries, without worrying about whom to address and where.

6. Benefits for Customers
Safe Banking
Customers can depend on our security measures.
Easily reach Bank & Save time.
Customer can any time use online services and save from hassles of traffic and other factors than reaching Bank personally.
Hassle Free Transacting.
Customers can save their time by avoiding queues at counters.
No need to take supporting documents anywhere.
Get Status / Reply instantly for their transactions.
Use at their convenient timings.
Customer can schedule their actions according to their convenience rather than doing at bank timings.
Get Information at a click of Mouse.
User can easily query for statements.
User can view particulars like rules, charges, facilities, etc very easily
Easily Communicate.
File Complaints, Suggestions, queries, without worrying about whom to address and where.

7. Decreasing cost of operations.
Communication & Stationery Exp.
Sending s/Web Posts.
Circulating E-copies instead of printed documents.
Taking Queries Online.
Transaction / Operation Costs.
Making various processes online like
Online Money Transfer.
Statement Queries.
Address/similar change req.
Front office Expenses.
Making various processes online like
Status / Balance Enquiries.
Address Change Requests.
Loan Application, Form filling.
Tracking & Enhancing processes.
Get status of each step of execution for the online process.
Modify them to increase Time To Work and maximum output at lowest cost.

8. Fighting Competition & Generating revenues
Outperform Competition.
Online Banking will help bank to outperform their competitors.
Online Banking will help bank in generating new revenues.
Meet Expectations of Modern Banking.
Customers will love using online banking. This will help Bank in meeting very important desire.
Generating new revenues.
Being online, Bank can focus on Internet Marketing and attract customers.
Use resources in Core Activities.
Most of the simple queries are resolved by Help desk/online, which enables staff to concentrate on their Important Activities.
Announce World Wide presence.
Increase your Good will by declaring reachable from any where in the world.
Saving on operation Cost.
Save operation costs by making processes to use softcopies of documents and use valuable HR for critical Activities.

9. Other Benefits Less requirement of physical branches.
Give more time to visiting customers.
Evaluate processes to increase efficiency.
Add a big facility to the list of services.
Use savings in high marketing to increase Customer base.
Provide World class services and get a big smile on Customer’s Face.

10. Online Banking. Thank You This is just a glimpse of how
you can change your Bank.
Online Banking can be a
revolutionary step for your Bank.
To implement it for your Bank & other details please contact:
Parisha Shah |
Thank You