1. Guideline for making daily Report
Objective
To manage the daily service utilization of the members at the contracted hospitals
By Sithat Jan 2015

2. When do the agents send the daily report to office?
At 4: 00 PM every day
At 8: 00 AM every day

3. What are the responsibilities of the agents related to the daily report?
Facilitate and guarantee the members access the services
Manage and collect the data of service utilization of the members at their own standby/post
Prepare and send the daily report to the office or to their colleague at the next shift

4. What should be in the daily report?
Enter into the format provided
Type in Khmer/English
Clear

5. Who will the agents send the daily report to?
To Mr. Srel Sithat or Tel: )
Cc to ; ; ; ; ;

6. Summary of workflow Head Office
Collect data from 4:00pm to 9:00pm PLUS 9:00pm to 6:00 am and send to office at 8:00 am
Collect data from 1:00pm to 4:00pm PLUS 6:00am to 2:00 pm and send to office at 4:00 pm
The Agent
6:00 am to 2:00 pm
The Agent
1:00 pm to 9:00 pm

7. Summary of workflow (con’t)
-Collect data from
4:00pm to 9:00pm PLUS 9:00pm to 7:00am send to office at 8:00am
-Collect data from 7:00am to 4:00pm send to office at 4:00pm
Ex. Calmet Hospital
Office
Collect data from 6:00am to 2:00pm PLUS data from 1:00pm to 4:00pm
Agent: Phany Sophamony
works from 7:00am to 5:00pm
Agent: Hing Borin
works from 1:00pm to 9:00pm
Collect data from 6:00am to 2:00pm
Collect data from
4:00pm to 9:00pm
Agent: Po Sreytouch
works from 6:00am to 2:00pm
start
Collect data from 5:00pm to 6:00am PLUS 6:00am to 2:00pm

8. The End