1. Reliability and Safety
Denver Airport Baggage System

2. The Denver Airport Baggage System
Outbound luggage checked at ticket counters or curbside
to be delivered to anywhere in <10 minutes
via automated system of cars on tracks
connecting flights or terminals
Laser scanners
Tracks cars

3. Problems Encountered Cars crash into each other at intersections
Luggage misrouted, dumped or flung
Needed cars were idle or put to rest

4. Specific Problems Real world problems Software error
scanners got dirty
knocked out of alignment
Software error
rerouting of cars to waiting area - idle

5. Causes Time allows for development and testing was insufficient
Significant changes in specifications were made after project began
Not enough debug time
Poor management
Unrealistic plan