1. FINEMAN KREKSTEIN & HARRIS EFFECTIVE CLAIMS HANDLING Presented to: FIRST KEYSTONE RISK RETENTION GROUP, INC. Presented by: Jay Barry Harris, Esquire & Jason T. LaRocco, Esquire FINEMAN KREKSTEIN & HARRIS

2. CLAIM HANDLING GOALS Knowledge Documentation Evaluation

3. FINEMAN KREKSTEIN & HARRIS THE UNFAIR INSURANCE PRACTICES REGULATIONS Guideline for claims handling Bad faith exposure

4. FINEMAN KREKSTEIN & HARRIS PRE-SUIT Investigation Quick response Gather witnesses and facts Know your coverages

5. FINEMAN KREKSTEIN & HARRIS PRE-SUIT The Unrepresented Claimant keeping him or her unrepresented Obtain information Communicate – idle claimants turn into plaintiffs Prompt evaluation

6. FINEMAN KREKSTEIN & HARRIS PRE-SUIT Claim File Document what you have Assess what you need Evaluate coverage and exposure Determine the case value

7. FINEMAN KREKSTEIN & HARRIS PRE-SUIT Forms Internal information case sheet First Keystone claim notes

8. FINEMAN KREKSTEIN & HARRIS PRE-SUIT Reminders Always consider coverage, liability and economics Document coverage evaluation Paying earlier saves money later Dont be afraid to consult counsel

9. FINEMAN KREKSTEIN & HARRIS LAW SUIT – MANAGING LITIGATION Referring the case Referral letter must contain: Client information Witness information Current evaluation of liability and damages Strategy Expectations

10. FINEMAN KREKSTEIN & HARRIS LAW SUIT – MANAGING LITIGATION Counsel must: Report promptly Provide meaningful reports Detail all significant developments Budget, when necessary

11. FINEMAN KREKSTEIN & HARRIS LAW SUIT – MANAGING LITIGATION Communication Constant dialogue counsel Develop common strategy Move toward case resolution

12. FINEMAN KREKSTEIN & HARRIS LAW SUIT – MANAGING LITIGATION Trial Evaluate exposure Understand your risks Understand your coverage Evaluate the economics

13. FINEMAN KREKSTEIN & HARRIS LAW SUIT – MANAGING LITIGATION Forms Referral letter Counsel status report Budget Litigation Guidelines