1. Network Support Services Capabilities World Wide
GCC L2: Brisbane
GCC L2 :
Sofia (Bulgaria)
GCC L2 : Shanghai (China)
GCC L2 : La Gaude (Fce)
Remote technical support centers L1 CANADA
Remote technical support centers L1 EMEA
11.OOO Field CE
Denmark: Copenhagen
Finland: Helsinki
France: Montpellier, Paris
Germany: Böblingen, Erfurt, Mainz
Italy: Milan, Rome
Netherlands: Amsterdam
Norway: Oslo
Portugal: Lisbon
Spain: Madrid
Slovenia: Ljubljana
Russia : Moscow
South Africa: Johannesburg
Sweden: Stockholm
UK: Greenock, London
Burnaby
Montreal
Toronto
GCC L2 : Toronta (CA) *
Remote technical support centers L1 NORTH AM
Atlanta, GA
Austin, TX
Beaverton, OR
Boulder, CO
Charlotte, NC
3.3OO Field CE
Chicago, IL
Dallas, TX
Endicott, NY
Poughkeepsie, NY
Raleigh, NC
* Riverbed certification planned
1.500 Field CE
Remote technical support centers L1 APAC
Remote technical support centers L1 LATINA AM.
Rochester, MN
San Jose, CA
Tampa, FL
Tucson, AZ
Remote technical support centers L1 AFRICA MIDDLE EAST
Australia: Brisbane, Sydney
China: Taipei, Shenzhen
India: Bangalore
Japan: Okinawa, Tokyo
Korea: Seoul
Malaysia: Cyberjaya
Argentina: Buenos Aires
Brazil: Sao Paulo
Mexico: Mexico City
France : La Gaude
South Africa : Johannesburg
UAE : Dubaï
Egypt : Cairo, Alexandria
Global Competency Centre (GCC) provides
Round the clock availability of certified resources, 365 days a year (Cisco, Juniper, Riverbed,etc) certified resources
Responsibility for all escalation to OEM
Single point of accountability and contact
Access to global labs for demo and problem recreation

2. Riverbed Parts Depot Moscow Toronto London Venlo, NL New York Zurich
Seoul
San Jose
Louisville
Istanbul
Tokyo
Beijing
Bahrain
Mexico City
New Delhi
Hong Kong
Dubai
Clark APJ Hub
Mumbai
Manila
Bogota
Kuala Lumpur
Singapore
Jakarta
Sao Paulo
Johannesburg
Sydney
Santiago
Buenos Aires
Auckland
GTP11150-USEN-00