1. Near Miss & Hazard Reporting The S.T.A.R. Approach Staff briefing

2. What is the point of reporting hazards and near misses?
Reporting and addressing hazards has been proven to prevent accidents!
However, it also helps: -
Identify issues early and trend problems so that we can stop accidents from happening
Gives employees a voice to help resolve safety related issues
Helps us develop an open culture whereby everyone shares and contributes in a responsible manner to their own safety and that of their fellow workers – NO BLAME!

3. We’ve tried this before and it failed – what’s different this time?
It was poorly implemented – education poor, little if any follow up
Employees believed that they were raising issues but the issues were not being taken seriously enough - resulted in them becoming disillusioned with the process and reporting quickly stopped or never really got started
What’s different
It’s important that we learn lessons from this experience
Simple process for the user, i.e. easily understood and easy to complete;
Engage with you, listen and try our best to resolve
Leadership will seek to remove barriers and encourage reporting
We promise to do our best to close out issues and communicate what we’ve done
The CWU/CMA are on board
Issues that cannot be quickly resolved are discussed as a standing agenda item at regular Safety Committee meetings;
We encourage open reporting but anonymous reporting is an option
We emphasise that there is “no blame” culture when reporting these issues

4. Introducing S.T.A.R….
STAR has been designed to be easy for employees to complete
It’s eye catching and professional
STOP – THINK – ACT – REPORT is easy to understand and follow
It also encourages the workforce to put forward safety related ideas that may improve the risk.
A STAR post box is situated __________ but you can just hand the card to a Manager
The STAR – BOARD is situated __________ This is a notice board where the completed STAR cards are placed with an explanation from management on what has been done to close out or at least actions towards close out. This will be updated as a minimum of weekly.
STAR cards will also be discussed at the monthly Safety Committee Meetings – Ongoing issues can be discussed and actions agreed
This is a Pilot to run for 3 months and then review to take place - Learnings to be factored into future changes. Therefore – we want your feedback
Let us know how it’s going
What’s working well,
What can we improve etc.
Please be part of the overall solution to help address issues so that we can prevent people from being injured and road traffic collisions

5. STAR Hazard Reporting Card (Page 1)
Top of the page indicate whether it’s a report on a good or bad practice observed or if it’s a good idea (we should actively encourage ideas and reports on where staff work safely)
STOP – the person completing states where the issue/idea is and a brief description
THINK – the person completing states what the risk currently is – simply what could happen if things go wrong?
ACT – Can the person themselves deal with the issue, perhaps only in part to make the area/situation safe – individuals are empowered to make sensible decisions or at least seek help.

6. STAR Hazard Reporting Card (Page 2)
REPORT – If the issues cannot be resolved, what is the individual’s suggestion on what needs to be done.
Name – optional but we should encourage them to state as we/they should have nothing to fear – no blame. It will help us trace if there are any questions that may need answering to help resolve the issue
Site/Date/Time all to be input
Tick box(es) that apply – tick one or more boxes. Primary reason to be input into system for MI purposes
Employees should hand to Manager or place into the STAR Post box

7. Simple methods to ensure success…
Insert image of STAR BOARD
Insert image of post box
Reduction in accidents
Reduction in RTC’s
Increased staff morale

8. What do we report and what don’t we report?
Do report through STAR…
Issues in yards where delivering is difficult RM and customer
Faults with loading docks, tail lifts and other equipment
Threatening behaviour
Hot spot RTC areas
Don’t Report through STAR…
If you get cut up on the public highway
If there isn’t any toilet roll in the toilets
Vehicle faults – these should be reported through the normal daily checks.

9. Next Steps
Take a number of STAR cards and store them in driver packs or somewhere neat and tidy that you can easily access
Fill in the STAR card wherever you come across issues
Place the STAR card into the STAR box when you return to the office or hand it to a manager
Check the STAR BOARD to find out about progress with the issue
Positively and politely challenge if you do not receive an update in a timely manner
Feedback to management on ways in which you think that the process can be improved.