1. Are You Smarter than a 5 th Grader? Resources available to you for gathering information and getting questions answered July 24, 2013 High Tea at IT, Summer, 2013

2. Resources ITS Knowledge Base ITS website The Google Lynda.com

3. ITS Knowledge Base A repository of general externally created articles about technology A repository of internally created articles for Pomona only Maintained by ITS Service Desk (Denis Recendez) Authored by... ?

4. You can access this from the portal (my.pomona.edu) or...

5. You can plug this URL into any browser

6. And you will arrive at this webpage Login here

7. F rom Preferences on the HOME Page, you can tweak what types of solutions you want returned to you. This will narrow your search results.

8. Searching the Portal using the standard text search A search string should contain a minimum of three different words. Do not include common words such as "the," "not," "a," "and," "at," etc. Include the application name as part of the search string. When searching for an error-related issue, use the complete error message. Searching for a word automatically searches for its synonyms, as well. For example, searching for "establish" also searches for "create. Be neither to precise nor too vague

9. Clicking on an article will display the answer.

10. Whatever you do, once youve read the article, pay attention to this box. It helps us help you.

11. What happens when you click on Open Incident

12. Clicking on the Top Answers Tab....

13. ITS Website News Notices Feeds from ITS Twitter Account Overview of ITS

15. Lynda.com Online training including multiple topics and multiple software titles

16. Lynda.com Example of software titles

17. Whenever I have a question I google it Sometimes the answers are correct Sometimes theyre so far wrong as to set a new standard for Bad But its a reasonable resource

18. Probably OK in this case BUT NOT ALWAYS!! Probably completely useless in this case

20. TWITTER Follow ITS Service Desk for updates during service outages

21. FACEBOOK Like us on Facebook for updates and tips