1. Pima Medical Institute Online Education
Last revised
Quality Management
Pima Medical Institute Online Education
HCA470 Course Map
Quality Management Basics
What to Read
Topic: Leadership vs. Management
Read Chapter 1
Topic: Principles of Total Quality
Topic: Understanding Systems
Read Chapter 2
What to Do
Discussion: Leadership (Due _________)
Assignment: Defining Quality (Due _________)
Systems Approach
What to Read
Topic: Mental Models
Read Chapter 3
Topic: Healthcare System Characteristics
Topic: System Models
Read Chapter 4
What to Do
Assignment: Mental Models (Due _________)
Discussion: Dynamic Complexity (Due _________)
Assignment: System Models (Due _________)
Achieving Results
What to Read
Topic: Purpose
Read Chapter 5
Topic: Goals
Read Chapter 6
Topic: Policies and Regulations
Read Chapter 8
What to Do
Discussion: Goals (Due _________)
Assignment: SMART(Due _________)

2. Pima Medical Institute Online Education
Quality Management
Pima Medical Institute Online Education
HCA470 Course Map
Making Change
What to Read
Topic: Creative Tension
Read Chapter 9
Topic: Implementation of Organizational Change
Topic: Performance Measurement
Read Chapter 10
Topic: Continuous Improvement
No assigned reading
What to Do
Discussion: Organizational (Due _________)
Assignment: Change Process (Due _________)
Quiz: Process Tools (Due _________)
Teamwork
What to Read
Topic: Designing Teams
Read Chapter 11
Topic: Team Effectiveness
Topic: Evaluation of Effort
No assigned reading
What to Do
Final Assessment: Part I (Due _________)
Discussion: Teamwork (Due _________)
Final Assessment: Part II (Due _________)