1. Introducing … The Ford Certified Collision Network (FCCN)
Replaces the Ford National Body Shop Network
Managed by Ford
Launches January 2019

2. A Commitment to Our Philosophy
Why Change?
Provide the latest vehicle information and proper repair procedures
Enhance the relationship between Ford and the Certified Collision Network Centers
Improve repair quality through assessment and coaching
Ultimately improve the overall collision repair experience
A Commitment to Our Philosophy
We’re making a commitment to our philosophy:
Ford is in the best position to provide the latest vehicle information and proper repair procedures
Enhance the relationship between Ford and the Certified Collision Network Centers
Improve repair quality through assessment and coaching
Ultimately improve the overall collision repair experience

3. Collision Certification Importance
Choosing a Collision Center that is certified by the vehicle manufacturer is the most important decision in a collision repair

4. Collision Certification Importance
A negative repair experience or quality of repair impacts vehicle retention
Within 18 months of an accident, half of consumers who disposed of their vehicles did so for repair-related reasons
Poor repair quality leads to a high rate of defection from the brand
Damage Suffered In the Repair
27%
Quality of Repair
21%
Purchased/Traded-in For New Car
19%
Age/Mileage of Vehicle 9% 6%
Lease Was Up
Broke Down From Unrelated Issues 4%
Gas Prices 2%
Didn’t Need It Anymore 2%
10%
Other

5. A Commitment to Our Philosophy
FCCN Highlights
Highlights:
Replaces the Ford National Body Shop Network
Managed by Ford
Launch: January 2019
Network Enhancements:
Significant Cost Reduction
Access to Technical Repair Procedures
At a reduced rate included in your enrollment fee
Repair Process Assessment & Consultation –
Help identify repair process strengths and opportunities through on-site inspection of vehicles currently being repaired
Access to a Technical Hotline –
Expanding our I-CAR relationship with direct access to FMC Engineers
A Commitment to Our Philosophy
We’re making a commitment to our philosophy:
Ford is in the best position to provide the latest vehicle information and proper repair procedures
Enhance the relationship between Ford and the Certified Collision Network Centers
Improve repair quality through assessment and coaching
Ultimately improve the overall collision repair experience

6. Preparing for the Future
‘Connected Vehicle’
Modems in all vehicles – 2019
FordPass™
Refers consumers to FCCN Centers
First Notification of Loss
Additional Certification Levels
Advanced Driver Assistance Systems (ADAS)/Calibration
Electric Vehicle (EV)
Managed by Ford, Continually Improving
Will evolve with the industry
New Benefits to come
A Commitment to Our Philosophy
We’re making a commitment to our philosophy:
Ford is in the best position to provide the latest vehicle information and proper repair procedures
Enhance the relationship between Ford and the Certified Collision Network Centers
Improve repair quality through assessment and coaching
Ultimately improve the overall collision repair experience

7. A Commitment to Our Philosophy
How Do We Enroll?
A Commitment to Our Philosophy
We’re making a commitment to our philosophy:
Ford is in the best position to provide the latest vehicle information and proper repair procedures
Enhance the relationship between Ford and the Certified Collision Network Centers
Improve repair quality through assessment and coaching
Ultimately improve the overall collision repair experience

8. A Commitment to Our Philosophy
Questions and Answers
A Commitment to Our Philosophy
We’re making a commitment to our philosophy:
Ford is in the best position to provide the latest vehicle information and proper repair procedures
Enhance the relationship between Ford and the Certified Collision Network Centers
Improve repair quality through assessment and coaching
Ultimately improve the overall collision repair experience