1. 2015 NIATx Project Changers Helping Impact Lasting Difference Goal:
NIATx Team
Changers
Helping
Impact
Lasting
Difference
Goal:
To improve follow-up in the Children’s Crisis Unit in order to reduce hospitalizations

2. CHANGES
Improved processes to obtain contact information and releases of information (June 1)
Improved information collection and processes
Provide additional training to responders
Implemented new practices regarding responses to children’s crisis (June 15)
Increased frequency of on-site response
Improved support and outcomes to families by having two crisis responders on site
Implemented practices and policies regarding crisis planning (July 13)
Immediately initiate crisis planning during follow up contact
Increased collaboration with county social workers to improve crisis planning

4. Hospital Diversions
6/1 - Change #1
6/15 - Change #2

5. Improving follow-up has meant…
Increased Diversions
Responder teams serving clients on-site
Lower costs for counties and families
Increased crisis plan development
Follow up is more in depth and collaborative
Clarification of roles and processes internally
Increased response to JDC and WRAC calls
Survey Monkey to gather feedback from families
Development of training on crisis planning for other units

6. What’s next…. Continuing process improvement!
Year 2 of the WRIC Grant
Increased satisfaction and positive outcomes for kids and families
Use of Parent Peer Specialists during crisis calls to better support families
Increasing crisis stabilization options to continue reducing emergency detentions: “CARE Center for kids”
Increased emphasis on kids crisis in future CIT trainings