2. Customers and Opportunities Best Practices & Benchmarking
Lateral Leadership
Customers and Opportunities
Best Practices & Benchmarking
Organizational Learning & Knowledge Management
Values, Mission, Vision Decision-Making
Effective Teams
Analysis & Problem Solving
Risk & Change Management
Measurement
Project Management 2

3. Lead Laterally: Choose to Help
Practice the Art of the Question: Find Opportunities
Learn from the Stars
Keep Learning & Make It Stick!
Step to Their Side Often: Help Mold & Promote the Team
Keep Purpose in Mind
First Ask How? Then Why? Then Decide
Use Meaningful Measures of Merit
Manage Risk and Change
Just Enough Structure: Plan, Communicate, Follow-up 3