1. Problems at ElAr Sports

2. There are always delays in being served
Customers have to wait, they won’t like it
Complaints increase
Leave and go elsewhere
Sales fall
Reputation suffers
Caused by: only 2 members of staff working at a time
Shop is over two floors, difficult to manage
Could be due to large numbers of customers

3. The shop is not always tidy in the morning
Creates a bad impression - looks cluttered and messy, not attractive to customers
Hazardous to customers, could cause accidents and injuries
Caused by:
Lack of staffing - can’t do it all, not enough staff to cope with the workload
Lack of motivation from staff… lack of commitment from the staff

4. The shop is too cluttered
Too much stock out on the shop floor
Contributes to the messy shop, makes it difficult to keep it tidy
Caused by: Poor management decisions - think they need to have everything on display to be able to sell it.

5. Staff don’t have time for a lunch break
Breaking the law - working time directive
Demotivating for staff - tired and unhappy
Caused by: not having enough staff

6. Solutions to problems at ElAr Sports

7. There are always delays in being served
Hire more staff - both part time and full time
Extending opening hours so need to employ more staff to cope with this
Allocate areas/section to different teams of staff
Give walkie talkies to staff members so it is easier for them to communicate so staff can move to the areas they are most needed
Improve reputation - more sales made, more people leaving with bags etc
Use new technology to take payment on the shop floor rather than at the till

8. The shop is not always tidy in the morning
Offer overtime/incentives for staff to stay late or get in early to make sure the shop is tidy - if more staff are employed it will be easier to keep the shop tidy anyway
Incorporate it into the duties of staff as part of their working day
Looks more attractive, creates a good impression, easier to find what you are looking for, easier to spot if customers are trying to shop lift
Prevent accidents from happening, prevent damage to stock from happening

9. The shop is too cluttered
Reorganise the layout of the shop
Only display in certain sizes - customer can ask if they want to buy one
Streamline what they sell - currently sell martial arts, swimming, rugby, football, trainers etc
Could specific areas for different sports, use signage to direct customers to key areas
Combine the weapons lockable display with the cash desk
Impact - easier to see, less theft, easier to keep tidy, improves image etc

10. Staff don’t have time to have lunch
Employ more staff