1. Price Lists General Price List 16 CFR 453.2(b) (4) Supplement p. 131

2. General Price List Keystone of the Funeral Rule. Keystone of the Funeral Rule. Itemization is the central provision. Itemization is the central provision. May be printed or typewritten. May be printed or typewritten. Must be given for retention. Must be given for retention. Triggering events: Triggering events: 1) prices of funeral goods/services 2) overall type of funeral service 3) specific funeral goods/services

3. Triggering Events (contd) Applies whether the discussion takes place in the FH or elsewhere. Applies whether the discussion takes place in the FH or elsewhere. An in-person request to embalm is not a triggering event by itself. An in-person request to embalm is not a triggering event by itself. Any other discussion during the removal is a triggering event. Any other discussion during the removal is a triggering event.

4. General Price List Format FH Name, address, telephone number FH Name, address, telephone number Heading: General Price List Heading: General Price List Effective date. Effective date. Print must be legible. Print must be legible. 16 required items can be in any order. 16 required items can be in any order. Disclosure above the basic services fee. Disclosure above the basic services fee.

5. 16 Items of Itemization Must be listed on the GPL if offered by the funeral home. Must be listed on the GPL if offered by the funeral home. Must include the dollar amount. Must include the dollar amount. Funeral homes need only list the services they offer. Funeral homes need only list the services they offer. Additional services must be itemized. Additional services must be itemized. Package funerals must be offered in addition to the required 16 items. Package funerals must be offered in addition to the required 16 items.

6. 16 Goods and Services 1) Basic Services of the FD & Staff 1) Basic Services of the FD & Staff –only fee that may be non-declinable 2) Embalming 2) Embalming 3) Other Prep. of the Body 3) Other Prep. of the Body 4) Use of Facilities & Staff for Visitation 4) Use of Facilities & Staff for Visitation 5) Use of Facilities & Staff for Funeral Ceremony 5) Use of Facilities & Staff for Funeral Ceremony

7. 16 Items (contd) 6) Use of Facilities & Staff for Memorial Service 6) Use of Facilities & Staff for Memorial Service 7) Use of Equipment & Staff for Graveside Service 7) Use of Equipment & Staff for Graveside Service 8) Transfer of Remains to FH 8) Transfer of Remains to FH 9) Hearse 9) Hearse 10) Limousine 10) Limousine 11) Caskets Price Range 11) Caskets Price Range

8. 16 Items (contd) 12) Outer Burial containers 12) Outer Burial containers 13) Forward of Remains to Another Funeral Home 13) Forward of Remains to Another Funeral Home 14) Receiving Remains from Another Funeral Home 14) Receiving Remains from Another Funeral Home 15) Immediate Burials 15) Immediate Burials 16) Direct Cremation 16) Direct Cremation

9. Mandatory Disclosures 6 mandatory disclosures must appear on the GPL 6 mandatory disclosures must appear on the GPL Prohibited from editing or modifying the mandatory disclosures. Prohibited from editing or modifying the mandatory disclosures. Must be printed in a clear and conspicuous manner. Must be printed in a clear and conspicuous manner. Can include additional information. Can include additional information.

10. Mandatory Disclosures (contd) 1) Right to select only goods and services desired. 1) Right to select only goods and services desired. 2) Embalming 2) Embalming 3) Alternative Containers 3) Alternative Containers 4) Basic Services Fee 4) Basic Services Fee 5) Casket Price List 5) Casket Price List 6) Outer Burial Container Price List 6) Outer Burial Container Price List

11. Package Funerals May assemble various goods and services and assign one price. May assemble various goods and services and assign one price. May be offered as a discount. May be offered as a discount. Must be offered in addition to itemized pricing. Must be offered in addition to itemized pricing. Must contain a full description of the goods and services offered. Must contain a full description of the goods and services offered.

12. Distribution of GPL Anyone who inquires in person. Anyone who inquires in person. 3 points of discussion that trigger 3 points of discussion that trigger Must be given for retention. Must be given for retention. Request to embalm is not a trigger. Request to embalm is not a trigger. Not required to mail a GPL. Not required to mail a GPL.

13. Casket Price List 16 CFR 453.2 (b) (2) 16 CFR 453.2 (b) (2) May be printed or typewritten. May be printed or typewritten. Must be presented to people who inquire in person. Must be presented to people who inquire in person. Offer when discussing and before showing caskets. Offer when discussing and before showing caskets.

14. CPL (contd) Retail prices of all caskets and alternative containers regularly offered. Retail prices of all caskets and alternative containers regularly offered. FH name and caption Casket Price FH name and caption Casket Price List & identifying information List & identifying information Effective date. Effective date. Not required for retention. Not required for retention.

15. Outer Burial Container Price List 453.2 (b) (3) 453.2 (b) (3) Printed or typewritten. Printed or typewritten. Must offer upon discussion of or before showing the containers. Must offer upon discussion of or before showing the containers. FH name, Outer Burial Container Price List, effective date, identifying information FH name, Outer Burial Container Price List, effective date, identifying information Must contain all product regularly offered. Must contain all product regularly offered. Not required for retention. Not required for retention.

16. Statement of Funeral Goods and Services Selected 453.2 (b) (5) 453.2 (b) (5) No specific format required. No specific format required. In NJ must conform to: 13:36-1.9 In NJ must conform to: 13:36-1.9 Itemized statement of all funeral goods, services and cash advances. Itemized statement of all funeral goods, services and cash advances. Mandatory disclosures: Mandatory disclosures: 1) legal and other requirements 2) embalming 3) cash advance items

17. Embalming Requirements/Provisions 3 conditions: 3 conditions: –1) state law requires it –2) family gives permission –3) exigent circumstances (3 conditions) (3 conditions)

18. Retention of Documents 1 year after the date of the last distribution 1 year after the date of the last distribution SFGSS: 1 year from date of the arrangements conference SFGSS: 1 year from date of the arrangements conference NJ: 13:36-1.8 (7 years) State Exemptions State Exemptions

19. Federal Rule Offenders Program (1996) 1997: 44 funeral homes offered participation as an alternative to litigation 1997: 44 funeral homes offered participation as an alternative to litigation Administered by the FTC (NFDA assisted in its development) Administered by the FTC (NFDA assisted in its development) FTC Sweeps FTC Sweeps By 2010 more than 2300 funeral homes have been inspected By 2010 more than 2300 funeral homes have been inspected 362 substantially non-compliant 362 substantially non-compliant

20. NFDAs Tips to Avoid Getting Stung stack of GPLs at FH entrance stack of GPLs at FH entrance Stack of GPLs in reception area Stack of GPLs in reception area Stack of GPLs in arrangement office Stack of GPLs in arrangement office Copies of CPLs outside the SR Copies of CPLs outside the SR Staff training (non-licensed & licensed) Staff training (non-licensed & licensed)