1. Aligning Forces For Quality (AF4Q)
NEW
Consumer Engagement Goal:
Consumers will access and use health and comparative performance information to make health care decisions at key points.

2. Examples of key decision points:
Choosing a health plan
Choosing to educate oneself about a particular health condition (which includes educating oneself about appropriate, evidence-based standards of care)
Choosing a doctor or other clinician
Point of diagnosis
Choosing a particular treatment or procedure
Choosing a hospital
Interacting with clinician(s) during a specific episode of care.
1. to take responsibility for and act on their own wellness
2. that will more clearly identify the results the community seeks to achieve
3. to promote policy change, if needed

3. Questions Raised…………..
Does your consumer engagement work, as currently executed, ultimately inform an individual’s health care encounter with his/her provider?
Does the CEA work provide people with relevant, fact-based consumer friendly health information?
What health decisions will it influence?
1. to take responsibility for and act on their own wellness
2. that will more clearly identify the results the community seeks to achieve
3. to promote policy change, if needed

4. YES! 1. to take responsibility for and act on their own wellness
2. that will more clearly identify the results the community seeks to achieve
3. to promote policy change, if needed

5. Meet our CEAs…
Christi Hayden & Kerry Mihalko
Daryl Rasuli

6. Patient Empowerment Training

7. Diabetes Resource Guide

8. Stanford Chronic Disease Self Management Program (CDSMP)
Setting up capacity to improve healthcare in WNY
Forging collaborative relationships between providers, employers, payers and consumers to facilitate successful adoption and implementation of care improvement strategies
Improving awareness of quality
Support roles of both consumers and providers in achieving patient-centered care
Improved use and understanding of publicly reported quality data
Readying physicians to have their performance measured and available to consumers
Identifying tools for better self management
Encouraging healthy lifestyles

9. My Health Counts! For More Information, go to: