1. Handout 3: Using feedback
PowerPoint presentation
Unit 345 (M&L 9): Manage personal and professional development
Handout 3: Using feedback

2. Feedback
Inviting feedback from others provides a way of finding out:
whether or not we are doing a good job
the areas that may need to improve.

3. Sources of feedback
Managers/supervisors
Colleagues – known as 360-degree feedback
Customers/clients

4. thanks from a manager for a report compliment from a client.
Feedback
Formal feedback, eg:
appraisal
reviews
one-to-one meetings.
Informal feedback, eg:
thanks from a manager for a report
compliment from a client.
Feedback can be oral or in writing.

5. Feedback can be positive or negative
Even when the feedback is positive we can still learn, develop and improve.
Negative feedback should not be seen as criticism but as pointing out areas for development.
Feedback assists us to develop both personally and in our job role.
Both positive and negative feedback assist us in our development and personal growth. 5

6. Constructive feedback
Description not judgement
Observation not implication
Behaviour not the person
Description not judgement, eg
Your communication skills are good. 
You really got your point across clearly. 
Observation not implication, eg
Do you always turn up late? 
I saw you were 30 minutes late this morning. 
Behaviour not the person, eg
You´re so tactless! 
Your comment about my work made me feel bad.  6

7. Formal, confidential interview between you and your manager
Appraisal/review
Allows management the opportunity of reviewing and developing staff within a working situation
Regular review (usually annual) of an individual’s performance and progress in relation to their job role
Formal, confidential interview between you and your manager
Appraisal procedures:
To be effective you both need to prepare.
The person carrying out the appraisal on you will also assess your performance and skills against the requirements of the job and then discuss the outcome of this assessment with you.
It is likely that within your job you will have standards that need to be reached and you will therefore be assessed against these with the manager indicating what you carried out to standard and any areas that could be improved or skills that could be developed.
You will discuss with your manager your strengths, your performance, your worries and your problems and agree the way forward.
You will also discuss and agree the training and development available to meet your needs and the new opportunities that may be available to you. 7

8. Appraisal procedures
Self-assessment of your skills, abilities and performance to date
Assessment of performance and skills against the requirements of the job
Discussion of the outcome of this with you.
Formulation of development plan

9. Review progress
Progress toward personal and professional objectives should be regularly reviewed.
Personal and professional development plans must be amended in the light of any feedback received.