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Know how? to know-how!
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Information needs What are the effects of IT use on management and office staff? Information on records management standard ISO 15489 Noise pollution in the office Standards for developing eLearning courses
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Where to look Google? The Knowledge Network? Evidence into Practice?
Bibliographic databases? Community website?
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The Knowledge Network
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What word(s) to use IT Management Staff
This is the point where the key words in the question/information need are examined and synonyms generated (ie. before searching). Keywords? IT Management Staff Synonyms Information technology, ICT, automation Organisation, administration Employees, personnel, workforce
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Searching The Knowledge Network 1
Untick the Default option Tick the option(s) relevant to your interests/role Click the Edit button Click the Save button
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Searching The Knowledge Network 2
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Searching The Knowledge Network 3
information technology and management Type search term(s) into search box Click Search button
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Searching The Knowledge Network 4
Number of items retrieved Filters Retreived items
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Good information? Is the retrieved information reliable?
Who wrote or provided it? Who published it? How current is it? Is it unbiassed? Promoting a viewpoint?
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Have I learned something?
What did I know before I found this information? Has my knowledge or understanding changed as a result of reading and thinking about the information? Who else might find the information useful?
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Share? What “networks” might like to know about the new information?
Work colleagues Contacts in other organisations Family members Friends How to pass on the information? Word of mouth Formal meeting Newsletter Journal article Electronic shared space
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The Knowledge Network – Communites
Share The Knowledge Network – Communites Search for a community Tools to support communities Communities you have joined Tags News updates from your communities
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Use it! Information/knowledge has little value unless it is used.
How will I use what I’ve learned? To improve current on-the-job practice To revise written work procedures To help support and inform colleagues
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Review of the process Question What do you need to know? Source Where will you look? Find What words will you use? Evaluate Is the information ‘good’? Combine Have you learned anything new? Share How will you share it? Apply How will you use it? Efficient and effective information use : from searching to using
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Process Model Question What do you need to know?
Source Where will you look? Find What words will you use? Evaluate Is the information ‘good’? Combine Have you learned anything new? Share How will you share it? Apply How will you use it?
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Contact : knowledge@nes.scot.nhs.uk
Know how? to know-how! Contact :
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