1. Consumer Relationship Management
Consumer Finance

2. CRM – An Approach for Consumer Finance
Product Management
Campaign Management
Resource Management
Life Cycle Management

3. Product – Creation & Maintenance
Product and Sub Product maintained
Each Product can have multiple sub products
Calculator and Special Offers associated per sub product

4. Campaign – Planning & Execution
Campaign created and maintained
Campaign workflow defined with stage transition rules
Campaign assigned to teams
Consumers associated with campaign automatically or manually

5. Resource – Assignment & Monitoring
Team Creation
Team Hierarchy
Team Assignment
Individual QA Scoring

6. Life Cycle – Nurtured to Completion
Specific Product based campaign plan
Leads assignment to campaigns
Leads Life Cycle tracking
Automatic Stage transition
controlled via disposition sub disposition status

7. CRM – with Dialing-out Facility
User can dial out the consumer using in-house dialer system
User can hang-up once conversation is over
Conversation recorded and available for future reference
Call conferencing facility available
Call history maintained

8. Application Tech-Stack
Core Banking
CRM Module
HRM Module
Finance Module
ERP Application 
Card Operation

9. Entiovi Technologies Private Limited
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