1. Shaping Industrial Relations in a Digitalising Services Industry
2nd reflection workshop
in Brussels

2. Table of Contents
Introduction Part1) A Digitalising Services Industry: A Thematic Classification Part 2) UNI Europa Activities and Policies Future Outlook and Next Steps

3. Introduction Joint project between
UNI Europa and ‘ZSI – Centre for Social Innovation’,
financially supported by the
European Commission

4. Introduction Topics Worker representation and collective bargaining
Analyse Change Factors
Explore New Approaches
Topics
Worker representation and collective bargaining
Employment relationship 4.0
Skills and (re)training opportunities
UNI Europa platform on industrial relations in a digitalising services industry

5. Part1 A Digitalising Services Industry: A Thematic Classification
Changing Services Markets
Challenges to the Labour Markets due to New Company Strategies
In Response: New Work Organisation and Policy Initiatives

6. Service Profiles in European Regions
Southern Europe
Predominance of small and medium businesses
Continental Europe
- Growing Commerce and ICTS sectors
- Job losses in the Finance sector
Central and Eastern Europe
Foreign direct investment (destination for outsourced functions)
Nordic Region
National and foreign multinationals UK
Strive for global leadership in financial service innovation

7. Post and Logistic sector:
UNI Europa Sectors
ICTS sector:
Big data
Cloud Computing
Security
Internet of Things
Finance sector:
Integrating strategies of ICTS companies
Trend towards concentration
Media sector:
Disruptions through digital platforms and new distributing channels
Commerce sector:
E-commerce activities
Shift from retail to logistics
Post and Logistic sector:
E-substitution
Diversification of activities

8. Labour Markets Automation of tasks
Outsourcing and offshoring processes
Forms of a-typical employment
Polarisation of the labour market
ICT skill demands
Labour Markets

9. Work Organisation and Policy Initiatives
European Commission Approaches
Various National Initiatives
(Digital) Single Market Strategy
European Pillar of Social Rights
Optimism vs. Pessimism
Bipartite initiatives
Without any involvement of social partners
Tripartite initiatives

10. Part 2 UNI Europa Activities and Policies
Worker Representation and Collective Bargaining in a Globalised World
An Employment Relationship 4.0
Skills and (Re)training Opportunities

11. Worker Representation and Collective Bargaining in a Globalised World
Activities
Policies
Promote collective bargaining and social dialogue
Strengthen worker participation rights (awarding of contracts, relocation or outsourcing of work)
New organisation and communication structures
Similar rights and collective bargaining structures in new forms of work

12. An Employment Relationship 4.0
Activities
Policies
Lobbying (with the ETUC) for a definition of an employment relationship 4.0
Finance sector: joint declarations on the impact of digitalisation on employment
ICTS sector: well-being and good health at work
Property Services and UNICARE: challenges due to automation + health and safety issues
Definition of an employment relationship 4.0
Decent working conditions for new forms of employment
Employers accept all rights and obligations associated with the concept of an employer
Lobby for legislative proposals and measures

13. Skills and (Re)training Opportunities
Activities
Policies
Request skills and (re)training opportunities for all workers
Commerce sector: manage job transitions
Post & Logistic + MEI sectors: skills identification and development
European Commission’s Digital Skills and Jobs Coalition
Right for and access to training
Different training opportunities
Ability to transfer skills and training
Mechanism for skill anticipation, skill matching and job placement

14. Future Outlook and Next Steps
Trade unions have to adapt or rather change their organisation structure
New structures for communication and organising workers need to be established
Individual employment relationships need to be reinforced in stronger collective frameworks
Presented project findings and outcomes serve as a basis for discussion for the UNI Europa platform
Follow-up project ( )

15. Many thanks for your attention!
Project website:
Many thanks for your attention!