1. Shelley Haynes, Chaplain
Monica Longmire, Manager of Health & Community Integration
January 24, 2018

2. Strategies for improvement:
Access Community Health Network PSS Quality Improvement Presentation: Support Group
Rationale: To increase the number of clients at support group at Madison Family Health Center
Baseline data grant year: One client attended support group at Madison
Strategies for improvement:
Change from bi-weekly meeting to quarterly meeting
Cancelled support group at Grand Boulevard Health and Specialty Health Center to allow clients to attend at Madison
Flyers for promotion
Survey conducted to gather patient interest in support group and assist in choosing topics
Different topics for each support group session

3. Results of new support group format
Access Community Health Network PSS Quality Improvement Presentation: Support Group
Results of new support group format
August 23rd support group
6 clients attended
October 25th support group
7 clients attended
Increased client interest in spiritual care

4. Access Community Health Network PSS Quality Improvement Presentation: Support Group
Challenges
Flyer for August support group wasn’t printed and distributed in time
Receiving Jewel gift cards and bus cards for October support group
Language barrier
Client work/school schedules
Gaining client interest, follow-through and commitment
Conclusions
Increase in client numbers and participation
Will continue with new format
Sustaining improvement
Printing flyers in house to reduce costs
Continuing to inform clients about upcoming support groups
Keeping up-to-date flyers posted
Distributing flyers to case managers to give to their clients

5. Access Community Health Network PSS Quality Improvement Presentation: Support Group
Questions?