1. 111 Public Members Network
30 November 2018

2. Object and Purpose
The aim of this network is to provide the public voice to inform and support the new NHS 111 – Clinical Assessment Service (CAS) for Sussex

3. Agenda ITEM SUBJECT 1. Welcome and purpose of the meeting 2.
Any other business for the agenda
Any declaration of interest
Action Log 2.
111 Procurement Update
Procurement approach and next steps 3.
NHS England Update
Transformation from 111 to Integrated Urgent Care (IUC)
Examples of where it is working well in England 4.
Winter Update 5.
Break
Tea/Coffee/Networking 6.
Listen to 111 Calls 7.
Feedback on GP Improved Access
Questionnaires
How is it working in your area

4. Any other business?
Any declarations of interest?
Action Log Updates

5. 111 Procurement Update Colin Simmons, Programme Director
Procurement Approach
Next Steps
The decision to stop the procurement was not taken lightly.
It provides an opportunity to revisit the specification.
The 111 team will be attending the Finance Committees for the seven Sussex CCGs during September.
Learning from other pan-Sussex procurements we wanted to ensure that patients receive safe, seamless, and high quality service. The new Sussex NHS 111 CAS is the foundation to change Urgent Care for our local population and it is vital we get it right - we need to ensure we deliver a high quality and clinically safe service.
We were not alone in stopping our procurement, we are in regular contact with NHS England who agrees and supports us in the decision to stop.

6. of Integrated Urgent Care
The nine key outcomes
of Integrated Urgent Care
1. A single call to get an appointment
during the out-of-hours period.
2. Data and Information can be shared between providers.
3. The capacity for NHS 111 and urgent multidisciplinary clinical services need to be jointly planned.
4. The Summary Care Record (SCR) is available in the Clinical Assessment Service (CAS) and elsewhere.
5. Care plans and special patient notes are visible to the Clinicians in the IUC and in any downstream location of care.
6. Appointments can be made to in-hours and extend access primary care services - offering services in the evening and at weekends.
7. There is joint governance across Urgent and Emergency Care.
8. Suitable calls are transferred to a Clinical Assessment Service containing GPs and other health care and social care professionals.
“The national Integrated Urgent Care specification stipulates that all CCGs are required to commission a service that delivers against the nine key elements of the Integrated Urgent Care (IUC) service.
The nine elements are stated above on the slide”.
9. The Workforce Blueprint products and guidance are implemented across all providers.

7. NHS England Update
Keith Hardy, Deputy Urgent and Emergency Care Transformation and Operations Director for the South East (NHS England)
Transformation from 111 to Integrated Urgent Care (IUC)
Examples of where it is working well in England

8. Winter communications
Sussex & East Surrey
Sustainability & Transformation Partnership
Winter communications

9. Sussex & East Surrey
Sustainability & Transformation Partnership
What we did last year
Successful communications campaign across the whole STP
All partners involved (CCGs, providers, local authorities)
Took a proactive and reactive approach
Proactive
Used local brand
Media stories, paid-for advertising, marketing
Reactive
System-wide media lines and spokespeople
Weekly system calls

10. Sussex & East Surrey
Sustainability & Transformation Partnership
What we learnt
Too many messages to too many people – not targeted enough
Paid for advertising was effective – limited budget reduced effectiveness
Flu campaign was successful early on (Oct – Nov) but then tailed off as other winter messages became the focus
Key pinch points and periods of high demand were not identified beforehand – difficult to adapt campaign to meet need (e.g. repeat prescriptions over Christmas)
Variable participation from partners (provider) and some did their own campaign

11. What we are doing differently
Sussex & East Surrey
Sustainability & Transformation Partnership
What we are doing differently
Changing our proactive approach
Aligned with national campaign
Separating flu from winter to give it specific focus
More targeted – identifying specific demographics and places
More aligned to operational pressures
Changing the delivery mechanism
Central co-ordination for flu and winter
STP communications and operational delivery group responsible for delivery at local level
We are taking the same reactive approach

12. National campaign New single unifying campaign brand
Sussex & East Surrey
Sustainability & Transformation Partnership
National campaign
New single unifying campaign brand
Focus on reciprocal relationship between public and NHS
Focus on promotion of 111 and pharmacy

13. Campaign Sussex & East Surrey
Sustainability & Transformation Partnership
Campaign

14. Questions Sussex & East Surrey
Sustainability & Transformation Partnership
Questions

15. Please help yourself to tea and coffee
Break
Please help yourself to tea and coffee

16. Listen to 111 Calls

17. Feedback on GP Improved Access Questionnaires

18. Meeting Dates Time: 01 March 2019 10.30 to 13.30 Future Dates TBC
Venue:
Hendy Lounge
American Express Community Stadium Falmer
BN1 9BL
01 March 2019
Future Dates TBC

19. You can contact the team on: sussex.111transformation@nhs.net
111 Transformation Team
You can contact the team on: