1. How to Do Your Job and Keep Your Job
Becoming A
Trusted Advisor

2. How to do it…(Trusted Advisor)
Roadmap for Success
Courage
Passion for the Job
What to do…(IPPF)
How to do it…(Trusted Advisor)

3. Trusted Advisor
Definition of Trust: firm belief in the reliability, truth, ability, or strength of someone or something.
Have to earn it
Needs to be shared with caution
Once broken very difficult to repair

5. Becoming a Trusted Advisor
Chambers, Richard: Trusted Advisor-Key Attributes of Outstanding Internal Auditors

6. Personal Ethical Resilience Results Focused Intellectually Curious
Open-Mindedness

7. Personal – Ethical Resilience
Integrity – strict adherence to moral principles
Courage – doing the right thing
Honesty – unwavering commitment to dealing with truth
Accountability – take responsibility for actions and perceptions
Trustworthiness – history of ethical behavior

8. Personal – Results Focused
Will/Did the audit have impact?
Will/Did it create productive and beneficial change in the organization?
Will/Did it identify opportunities for improvement?
Other considerations:
Are you giving an overall opinion on the area reviewed?
Are you telling them what they did well in the report?

9. Personal – Intellectually Curious
Why?
Root Cause
Smart Questions and the Right Questions
“Healthy” Skepticism
Good people will do bad things
Smart people will do dumb things
Life-long learner

10. Personal – Open-Mindedness
Are we really open-minded as we:
Compile the audit report
Undertake various engagements
Deliver the audit report
Conduct follow-up
Are you providing “insight” to management?
Have your observations and recommendations become routine?
Lack of policies and procedures
Lack of training
Productive Failure

11. Becoming a Trusted Advisor
Chambers, Richard: Trusted Advisor: Key Attributes of Outstanding Internal Auditors

12. Relational – Dynamic Communicator
Know your audience
Non-verbal clues
Set the right tone in the entrance conference
Be a good listener
3 things most people will want to know before entering into conversation with an auditor
Is what you are going to talk to me about going to be painful?
How long is it going to take?
What are you going to want from me?

13. Relational – Dynamic Communicator
5 words or phases to avoid in written communications of audit results:
Failed
Inadequate
Ineffective
We found
It Appears
Overall opinion
Balanced reports:
Things done well
Improvements that have been made
Any leading practices being utilized

14. Relational – Insightful Relationships
Starts at “home”
How to build relationships:
Positive intent
Diplomacy
Trustworthiness
Empathy
Be approachable

15. Relational – Inspirational Leader
Share their experiences
Let others lead
Coach and train people to greatness
Build teams and promote teamwork
Employ purposeful emotion
Lead through culture of continuous improvement
Face challenges
Earn and extend trust

16. Becoming a Trusted Advisor
Chambers, Richard: Trusted Advisor: Key Attributes of Outstanding Internal Auditors

17. Professional – Critical Thinkers

18. Professional – Technical Expertise
Master the technical end
ACL
IDEA
Tableau
Audit Management Software
Etc

19. Conclusion
Internal Audit is not an easy profession and is often misunderstood
Have courage
Be passionate about your job
Strive to be a trusted advisor and work on your soft skills

20. References Purchase from the IIA Bookstore