1. Regional Service Planning
Community Legal Centres Queensland Conference
8 March 2018

2. What is regional service planning?
National Partnership Agreement (NPA) requires States and Legal Assistance Services (LAS) to undertake Collaborative Service Planning
Queensland Department of Justice funded Community Legal Centre Queensland to facilitate collaborative service planning in 4 regions
Planning process builds up on the evidence base produced for the CLSP procurement process.
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3. Who is involved Legal Assistance Services in 4 regions
The RLAFs are being tested as the vehicle for the planning process – CLCs, LAQ and ATSILS
First regions – Moreton and Ipswich to test the planning framework
Final 2 regions – EOI process
CLCQ – collect and collate data, facilitate planning discussions and produce the final regional plans
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4. Regional Planning Framework
DATA COLLECTION
RECOMMENDATIONS / PLAN
ANALYSIS
PROBLEM
What problems do we expect?
What problems do we see?
What problems don’t we see?
Future / emerging problems?
What services are required?
What services are provided?
(Met need)
What are the gaps?
(Unmet need)
What are the services or activities that will meet the gaps?
(Addressing unmet need)
Data source
LJF
Court data
Service Data
LJF vs Service Data
Qualitative
PEOPLE
Who are the people in the region?
Who are the people we see (clients)?
Who are the people we don’t see?
Demographic change / new client groups?
Census
ABS
Council
ABS vs Service data
Abs/ Qualitative
Service type / number of services / number of people / time spent
Service type / number of services
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5. What is the process? Data collection as one planning input:
quantitative (service-level data, ABS, Law and Justice Foundation NSW)
qualitative (interviews with LAS and community organisations in the region)
The data is used as input for planning discussions to determine:
priority groups
priority areas of law
strategies to address legal needs
Potential strategies include:
more resources for more services,
partnership development,
improved referral pathways,
training and development.
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6. What happens to the plan?
Provided to QLAF who provide advice to the Queensland Government about the allocation of future resources to LAS
RLAFs can monitor and operationalise some aspects of the plan through usual RLAF processes
CLCQ can assist with strategies such as partnerships and training and development
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