1. State Administration Reform in Bulgaria
05 – 06 February 2007
Brussels
State Administration Reform in Bulgaria
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

2. With our Face to the People
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

3. Our Vision
Effective, modern and transparent administration, able to meet the high expectations of the Bulgarian citizens, the business and the EU for good services and high professional ethics. Competent and well-motivated civil servants.
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

4. The State Administration in Bulgaria – Key Facts and Figures
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

5. Administrative Structures Accountable to the NP Territorial structures
State Institutions
Judiciary System
National Parliament
Presidency
Ombudsman
Administrative Structures Accountable to the NP
Council of Ministers
State Agencies
Ministries
State Commissions
Local
Administrations
Regional
Administrations
Territorial structures
Executive Agencies
Executive power
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

6. Administrative Structures (1)
Administrative structures as of 31/12/2005
Central administration – 226
Regional administrations – 28
Local administrations – 264
Administrations of districts within large cities – 35
Total: 553
Source: MSAAR, Annual Report on the State of Administration, 2005
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

7. Administrative Structures (2)
Central administration – 226
Administration of the Council of Ministers (CoM)
Ministries – 17
Structures under the CoM – 21
Structures under ministers – 181
State institutions, established with a law – 6
Source: MSAAR, Annual Report on the State of Administration, 2005
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

8. Structure of the Administration
Minister
Inspectorate
Political Cabinet
Security officer
Internal audit unit
Secretary General
General Administration
Specialised Administration
Directorate
Directorate
Directorate
Directorate
Directorate General
Directorate
Territorial Unit
Department
Department
Department
Department
Territorial Unit
Unit
Unit
Unit
Unit
Territorial Unit
Territorial Unit
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

9. Legislative Framework and Strategic Documents (1)
Legal Acts
Administrative Procedure Code
Law on Administration
Law on Civil Servants
Law on Local Self-Governance and the Local Administration
Law on Ombudsman
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

10. Legislative Framework and Strategic Documents (2)
White Paper Setting out Achievements and Challenges for the State Administration of Bulgaria in the EU
Strategy for Modernisation of the State Administration – from accession to integration
Strategy for Training the State Administration Employees
Strategy for HR Management in the State Administration
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

11. Legislative Improvements (1)
Amendments to the Law on Administration
Distinction between the political and administrative levels of the SA
Strengthening the role of inspectorates
Clear definition of policy making
Clear regulation for avoidance of conflicts of interest
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

12. Legislative Improvements (2)
Amendments to the Law on Civil Servants (LCS)
Clear distinction between political and career appointments
Greater transparency and publicity through improved competitive recruitment procedures
Mobility principle
Centralised recruitment procedure for junior experts
Category “high-level officials”
Increased budget funds for training – up to 2% of the civil servants’ pay-roll budget
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

13. Classification of the Employees in the State Administration
Civil servants
Employees on labour contract
Managerial level
Expert level
Secretary General
State expert
Chief specialist
Director General
Chief expert
Senior specialist
Director
Senior expert
Junior specialist
Head of Department
Junior expert
Technical assistant
Head of Unit
Supporting staff
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

14. Number of the employees in the SA
Total number of the employees in the SA – 92, 837
Central Administrations – 66, 662
Regional Administration – 1, 221
Local Administration – 23, 023
Administrations of districts within large cities – 1, 931
Source: MSAAR, Annual Report on the State of Administration, 2005
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

15. Mobility of the Civil Servants
Permanent mobility
Temporary mobility
Reappointment in the same administration
Number of employees transferred using the mobility principle by the end of 2006 – 61 civil servants
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

16. Performance Appraisal of the Employees in the SA (1)
Unified system since January 2003
Annual assessment of each employee
Assessing manager and Controlling manager
Stages of performance:
Preparation and co-ordination of working plan
Intermediate meeting – review and corrections
Concluding meeting and assessment
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

17. Performance Appraisal of the Employees in the SA (2)
Main goals
Assessing the level of professional qualification of the employees and its conformity with the requirements
Effective management of the implementation
Fair remuneration of the employees
Determination of the needs of development for each employee and improvement of his professional competence
Fair and transparent procedures for professional and career development
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

18. Priorities and activities of the Ministry of State Administration and Administrative reform
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

19. Main Priorities
Modernisation and organisational development of the state administration (SA)
Training and human resources development
Development of the e-government
Administrative regulation and services
Transparency and integrity in the SA
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

20. Modernisation and Organisational Development of the Administration
Optimisation of the administrative structures
Avoiding overlapping structures and functions
Merging structures, where appropriate
Achieving a not necessarily larger, but better organised, effective and politically neutral administration
Improving the coordination within the administration
Optimisation from the beginning of 2006, number of employees
Optimisation, %
-5,306
-3.4
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

21. Administrative Register (1)
Project for development of a new web-based Administrative Register
Free access to the database for citizens and business organisations
The Administrative Register will integrate:
The Register of the administrative structures
The Register of the civil servants
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

22. Administrative Register (2)
Information about:
The administrative structures and their management bodies
The regulatory regimes
The administrative services
The vacancies in the SA
The announcements for the competitive procedures in the SA
The Committees and the Councils under the executive power
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

23. Training and Human Resources
Improving the staff qualification through high quality and timely training
Compulsory recruitment competitions
Career promotion based on professional skills and performance assessment
Attracting well educated, competent, ethical and motivated people
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

24. Training (1) Career and professional development
Public administration, Management, Anticorruption
Finance, Accounting, Public procurement
Good administrative services, Communication skills
Structure and policies of the EU
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

25. Training (2) Language training
English – a total number of 12,000 till the end of the year
French – a total number of 500 till the end of the year
Other EU and non-EU languages – German, Spanish, Italian, Chinese
IT training
A total number of 21,000 till the end of the year, including 1,000 magistrates
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

26. Qualifications in Public Administration
Three modules
Public administration management
Organisation of the administrative activity and processes
EU administrative practice
Six leading Bulgarian universities
Number of employees (from the central and regional administrations) – 700
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

27. Administration and Young People
Centralised competition for junior experts
Internship programmes in the SA
Forum “Careers – Good career, good life”
Project “Overcoming the discrepancies between the education system and the needs of the public sector”
Career promotion
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

28. Centralised Recruitment Procedure for Junior Experts
On-line competition for qualified young people (twice per year)
Main fields covered in the tests: functioning of the SA, EU integration, law, economics, foreign languages, IT skills, etc.
List of successful candidates for
future vacancies in the SA
Equal opportunities, transparency, publicity,
lower costs, efficiency
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

29. The Bulgarian Dream Programme
National programme for professional orientation and realisation “The Bulgarian Dream” (since 2001)
Supporting Bulgaria’s young people in the beginning of their professional career
Summer internships in the SA all over the country
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

30. Forum “Careers – Good Career, Good Life”
Annually in university cities (Sofia, Varna, Plovdiv, Veliko Tarnovo, Ruse, Blagoevgrad)
Each year in a new university city
Possibility for meetings between employers, students and recent graduates
Companies/employers discover their new employees
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

31. Improving the Quality of Services Provided to Citizens and Businesses
Promotion of the one-stop shop principle
Outsourcing of administrative activities and services
Public-private partnerships (PPP)
Introducing quality management systems
Better regulation
Better services at the border crossing points
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

32. One-stop shop principle
Source: MSAAR, Self-assessment system
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

33. Source: MSAAR, Self-assessment system, March 2006
Client Charters
Source: MSAAR, Self-assessment system, March 2006
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

34. e-Government Law on e-Trade Law on e-Governance
Bulgarian national framework for interoperability
Technical equipment for the SA
Development of Centralised e-Government integration system and Pilot integration system of e-Region
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

35. Transparency and Integrity in the SA
Increasing the public trust in institutions and the rule of law
Citizens- and business-oriented SA
Programme for transparency for the SA and the high-level officials
Public sector ethics
Code of conduct for the employees in the SA
Code of ethics for high-level officials
Standards for administrative ethics
Enhanced cooperation with NGOs, businesses and media
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

36. Anti-corruption Training for the SA Employees
Self-training via CD (20,000 copies) for the SA employees
46,000 employees trained since September 2006
120,000 tests passed
Project “Countering corruption through training the SA employees”
Strengthening the administrative capacity of the Inspectorate for the SA Directorate, MSAAR
Trainings on preventing and countering corruption
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

37. Some Results in Figures (1)
For the period April – November 2006
Over 180 inspections made on the law enforcement related to the civil service and civil servants
Standards for Administrative Ethics elaborated
600 posters for all administrative structures
100,000 leaflets for all the SA employees
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

38. Some Results in Figures (2)
Personification of the SA employees responsibility by introduction of badges – in Bulgarian and English
Boxes for opinions, assessments and recommendations in 205 administrations
Specialized section for on-line signals on the Internet sites of 84 administrations
Hot line opened in 142 administrations
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

39. Researches Research among the employees in the SA
December 2005 – January 2006
Central, regional and local administrations – 922 employees
Level of motivation, stability, IT skills and foreign languages, training, technical equipment and internet access, coordination, performance assessment, etc.
Customer satisfaction from the administrative services
August November 2006
Citizens and business – 1, 301 customers
Self-assessment of the SA employees – central, regional and local administrations
Access to information and services, performance assessment, quality of the services, transparency, administrative reform, etc.
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

40. Future Activities Trainings Foreign languages and IT skills
Client services
Communication skills
Courses for raising the qualification of the SA employees
Certifying the IT skills
Amendments to the LCS, related to the EU membership
Temporary mobility to the EU institutions
Project on career development – selection, assessment and pay-roll system
HRM software
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

41. Improving the system for career development
Fields for improvement
Recruitment
Evaluation/ assessment
Mobility
Career development
Pay-roll system
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

42. Recruitment and career development project
Main goals
Rising transparency in the recruitment procedure
Optimisation of the competition procedure
Introduction of efficient external control
Increased motivation through wider opportunities for internal selection for promotion in position
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

43. HRM Software Main coverage Personnel Qualifications
Competitions and applicants
Absence (sick-leaves, full-pay leaves)
Evaluation/Assessment
Structures and positions
Verifications
Nomenclature
Administration
Ministry of State Administration and Administrative Reform, Republic of Bulgaria

44. Thank you for your attention. Marieta Todorova Marieta. Todorova@mdaar
Thank you for your attention! Marieta Todorova
Ministry of State Administration and Administrative Reform, Republic of Bulgaria