1. CONFIDENTIAL - Title of presentation © 24 November 2009 EDF Energy plc
CONFIDENTIAL - Title of presentation © 24 November 2009 EDF Energy plc. All rights Reserved.

2. UNC & EU 3rd Package Change of Supplier
CONFIDENTIAL - Title of presentation © 24 November 2009 EDF Energy plc. All rights Reserved.

3. Overview EU 3rd Package Requirements
Current Supplier / Shipper Processes
EDF Energy’s position
Potential solutions & Impacts
Issues & Questions that need to be resolved
CONFIDENTIAL - Title of presentation © 24 November 2009 EDF Energy plc. All rights Reserved.

4. EU 3rd Package Requirements
Article 3 Para. 6:
“Member States shall ensure that:
where a customer, while respecting the contractual conditions, wishes to change supplier, the change is effected by the operator(s) concerned within three weeks; and…”
Requirement for UK Government to be directing implementation by 1 March 2011
CONFIDENTIAL - Title of presentation © 24 November 2009 EDF Energy plc. All rights Reserved.

5. Current Supplier/Shipper Processes
Contract “signed” with customer
14 day “cooling off period”
Statutory requirement:
7 days face to face
14 days distance selling – telephone, internet
Supply Point Confirmation Submitted
UNC – 15 to 30 business days before registration date (G2.5.8)
CONFIDENTIAL - Title of presentation © 24 November 2009 EDF Energy plc. All rights Reserved.

6. EDF Energy’s Position
The 3 week switching timetable should start after the cooling off period has finished as:
Reduces the likelihood of erroneous transfer
Improves customer experience
Provides an opportunity to ensure required information is present and accurate
Limits impact on Shipper and Transporter systems
CONFIDENTIAL - Title of presentation © 24 November 2009 EDF Energy plc. All rights Reserved.

7. Potential Solutions – Interim until Nexus/Smart
Reduce the Supply Point registration date so that it can be 10 business days after the Supply Point Confirmation
Reduce the objection deadline to 5 business days
Reduce the notifications for confirmation and objection to same day
CONFIDENTIAL - Title of presentation © 24 November 2009 EDF Energy plc. All rights Reserved.

8. Impacts No/limited impact on cooling off periods
Should ensure no detrimental impact to customer experience/satisfaction
Suppliers would have 7 calendar days to ensure required information is accurate and available
Shippers would have 5 business days to raise and resolve objections – currently up to 9 business days
Shippers would be able to withdraw a Supply Point Confirmation up to 5 business days prior to registration
Transporters would be required to provide notification within day
Aligns gas and electricity objection windows/practices
CONFIDENTIAL - Title of presentation © 24 November 2009 EDF Energy plc. All rights Reserved.

9. Issues & Questions Impacts on Shipper system & processes limited?
Are there any impacts on SPAA?
Are the timelines workable for objection notification & resolution?
When are confirmations & objections deemed to be received – same business day, or following business day?
Xoserve system impacts – what are these and how much will they cost?
Issues with cross/duplicate meters
Any other issues / solutions?
CONFIDENTIAL - Title of presentation © 24 November 2009 EDF Energy plc. All rights Reserved.

10. CONFIDENTIAL - Title of presentation © 24 November 2009 EDF Energy plc
CONFIDENTIAL - Title of presentation © 24 November 2009 EDF Energy plc. All rights Reserved.