1. Hardware and Storage Monitoring
Increase Uptime and Reduce IT Costs with Hardware and Storage Monitoring by BMC Software

2. Agenda Hardware Monitoring Storage Monitoring Getting Started
Architecture
Easy Integration
Monitored Components
Detecting and Solving a Hardware Failure
Vendor-Agnostic Solution
Virtualization
Hardware Inventory
Power Consumption
Storage Monitoring
Features Overview
Use cases
Detecting a hardware failure
Identifying the bottleneck in the SAN
Search for a WWN
Monitoring the available storage capacity

3. Vendor-Agnostic Hardware Failure Detection Solution
Hardware Monitoring
Vendor-Agnostic Hardware Failure Detection Solution

4. Hardware Monitoring solution
Monitor and Operate
Monitoring solution
Runs “within” BPPM
Complements BMC BSM
BMC exclusive
Technology
BMC ProactiveNet Performance Management
BMC PATROL
Increase Uptime
Reduce IT Costs
Capacity Optimization
Availability & Performance
Management
Application Performance
Event & Impact
Discovery &
Dependency
Service
Model
CMDB
/ CMS
Orchestration

5. Architecture (distributed collection)

6. Architecture (centralized collection)

7. Reduce IT Costs: Easy Integration
Traditional (costly) Architecture
BMC Architecture
Event Mgmt
Impact
Mgmt
Event Mgmt
Impact
Mgmt
Report
Monitor
Report
Cisco
SAN
Cisco
SAN
BPPM
Sentry Software
BMC+Sentry: One single product to cover all servers and SAN devices
Same interface for all systems and devices
BMC+Sentry: Reduced complexity
Easier to integrate heterogeneous environments
Adding a new platform type takes much less time
Integrating into the BSM picture requires much less work
Reduced risk of integration errors
Other vendors offer “point solutions” specific to each type of hardware
HP Insight Manager for HP ProLiant
Sun Management Center (SunMC) for Sun Solaris
IBM Director for IBM xSeries
EMC Control Center for EMC disk arrays
Web interfaces for Brocade, Quantum
Proprietary interfaces for IBM TotalStorage, Cisco, etc.
Each point solution needs to be integrated in the whole framework
Monitoring
Reporting
Event Management
Incident Management
The other big differentiator of the BMC/Sentry solution is its easy integration.
Integrating one product is always easier than integrating several products. It’s even easier if this product natively integrates in the BSM products. So besides deploying BPM for Hardware and adding the servers to the list of devices to monitor, there isn’t much to do.
Whereas, the competition forces customers to use to use their own product for each platform type. This means that customers have to integrate their HP Insight Managers agents, EMC Control Center or SUN management software separately with incident management systems, topology discovery or event management software.
Of course, switching from one manufacturer to another means having to do the integration all over again!
EMC
SAN
EMC
SAN HP
Win HP
Linux HP
Blade
IBM
VMware
Cisco
UCS HP
Win HP
Linux HP
Blade
IBM
VMware
Cisco
UCS

8. Monitoring the Hardware of a Server
Critical devices
Processors
Memory modules
Network cards
Link monitoring
Traffic
Environment
Temperature
Cooling
Power supplies
Energy Usage
Disks
Controllers
Physical disks
RAIDs

9. Monitoring the Hardware of a Server

10. Monitoring the Hardware of Servers

11. Increase Uptime Reduce costly downtimes: Detect hardware failures
Upon hardware failure, a standard alert is generated
Natively integrates with BEM or 3rd-parties
The alert contains a full text description of the problem
Short description, status reported by the device
Value of the various parameters and thresholds
Possible consequences and recommended action
Help to identify and replace the faulty device
Increase uptime: Prevent hardware failures
Temperature/cooling/voltage proactive warnings
Replace faulty parts to maintain redundancy
Proactive alerts on CPUs, memory and hard drives

12. Detecting a Hardware Failure

13. Detecting a Hardware Failure

14. Solving a Hardware Failure

15. Reduce IT Costs: Vendor Agnostic Solution
Cisco
UCS B-Series
UCS C-Series
Dell
PowerEdge (Win, Linux)
Blades HP
ProLiant (Win, Linux)
Integrity (Win, Linux, HP-UX)
HP 9000 (HP-UX)
NetServer (Win)
SuperDome (HP-UX)
BladeSystem
AlphaServer (Tru64)
OpenVMS
IBM
pSeries (AIX)
eServer p5 (AIX)
Netfinity (Win, Linux)
xSeries (Win, Linux)
BladeCenter
Oracle (Sun)
SPARC (sun4u)
SPARC T1/T2 (sun4v)
X64 (Solaris, Linux)
Sun Fire F12K, F15K, etc.
Sun Fire M4000, M9000, etc.
Fujitsu-Siemens
PRIMERGY (Win, Linux)
PRIMEPOWER (Solaris)
Blade BX

16. Reduce IT Costs: Avoid Vendor Lock-in
1 single vendor
+ Many Vendors…
Event Mgmt
Impact
Mgmt
Event Mgmt
Impact
Mgmt
Report
Report
Cisco
SAN
BPPM
HP Insight Management
BMC+Sentry: Vendor agnostic solution
Not tied to a hardware manufacturer
Doesn’t push for a specific hardware platform
Allow comparison between hardware manufacturers
HP, IBM, EMC, Sun: Vendor specific solutions
Works better with their own hardware
Push for their own platform
Lock the customer in their specific platform
BMC and Sentry being independent companies we are not tied to a hardware manufacturer. So, besides the fact that our solution is cross-platform as we have seen, we do not force the customers to buy our hardware and the customer is able to make an independent choice when selecting the models and brands of servers and SAN devices to purchase.
Being able to easily switch from one brand to another can save a lot of money to customers when making thebrands compete with one another for an RFP. HP
SAN
EMC
SAN HP
Win HP
Linux HP
UNIX
DELL
Win HP
Win
IBM
Blade
Sun
UNIX
Cisco UCS

17. Enable Virtualization: Full Support for VMware
Full support for all flavors of VMware ESXi
RedHat-based (ESX3)
BusyBox-based (ESXi, ESXi4, ESX5)
Connects to the hypervisor
WBEM protocol (SMASH standard)
No extra piece of software

18. Hardware Inventory
Our product discovers and reports on the real hardware components
Real number of CPUs (no cores, no hyper-threading)
Real number of memory modules
Real amount of physical disks (not only what is seen by the OS)
Real number of network interfaces (not only the ones configured)
CPU speed
Link Speed for network interfaces
Other additional information
Benefits
True hardware inventory (not just what is seen by the OS)
Licensing based on the number of CPUs

19. Hardware Inventory

20. Reporting the Power Consumption in the Data Center
Live graph
In Watts
Report
In kWh
Per hour
Per day
Allow to calculate the actual energy cost of any system
Benefits
“If you can’t measure it, you can’t manage it”
Identify power-hungry devices
Estimate the cost reduction provided by virtualization, upgrades, etc.
Charge-back application owners

21. Reporting the Power Consumption in the Data Center

22. Warming the Data Center
Cooling costs = 50% of the electricity costs in the data center
P.U.E. = 2.0+
Measure the temperature
Internal
CPUs
Ambient
Compare to the alert thresholds
Let you find the optimal temperature in the datacenter
Higher temperature means less cooling
1 degree warmer means 5% cooling costs reduction

23. Warming the Data Center

24. Capacity Optimization and Bottleneck Detection for All Storage Systems
Storage Monitoring
Capacity Optimization and Bottleneck Detection for All Storage Systems

25. Storage Monitoring solution
Service Assurance
Monitoring solution
Runs “within” BPPM
Complements BMC BSM
BMC exclusive
Technology
PATROL
Performance Manager
ProactiveNet
Products
Hardware Sentry KM for PATROL
BMC Performance Manager Express for Hardware
EMC Disk Arrays KM for PATROL
BMC Performance Manager Express for EMC Disk Arrays
HP EVA KM for PATROL
BMC Performance Manager Express for HP EVA
NetApp Filers KM for PATROL
BMC Performance Manager Express for NetApp Filers
Hitachi Disk Arrays KM for PATROL
BMC Performance Manager Express for Hitachi Disk Arrays
IBM DS KMs for PATROL

26. Features Overview Fiber Switches Disk Arrays Tape Libraries
Power supplies, fans, temperatures
FC Ports
Link, Speed, Type
Traffic
Disk Arrays
Disks, controllers, storage pools, LUNs
Storage allocation
Data traffic, I/Os
Tape Libraries
Mechanical pieces
Tape drives

27. Type Device Health Capacity Performance
Supported Devices
Type
Device
Health
Capacity
Performance
Disk Arrays
EMC Clariion, Symmetrix, V-Max, VNX 
EMC DataDomain DD690
Fujitsu Eternus
HP EVA, XP
HP MSA, DotHill, LeftHand
Hitachi AMS, HUS, USP, VSP
IBM DS3000, 4000, 6000, 8000, SVC
IBM XiV
NetApp
SAN Switches
Brocade
Cisco MDS
McData
Tape Libraries
IBM
Quantum, ADIC
StorageTek

28. Architecture – Monitoring EMC

29. Architecture – Vendor-Agnostic

30. Detecting Hardware Failures
Hardware Monitoring module
Same module for all disk arrays, SAN switches and tape libraries
Brocade, Cisco, Dell, EMC, Hitachi, HP, IBM, NetApp, Quantum, StorageTek, etc.
Same classes and parameters  Easy integration
Same module for the servers!
Comprehensive
Temperature sensors, fans, power supplies, controllers, network cards, fiber ports, disks, HBAs, tape drives, etc.
Robust
Polls the status of each component (not event-driven)
Versatile
SNMP, WBEM, Telnet, SSH, command lines

31. Detecting Hardware Failures

32. Monitoring the Traffic on a SAN
Monitoring done from the fiber switch
For each port
Status of the SFP
Link speed and status
Received and transmitted packets, error percentage
Traffic (received and transmitted)
Bandwidth utilization
Reporting
MB/sec
Total amount of data in GB per day
Benefits
Identify big users (servers)
Analyze the impact of the nightly backups, the mirroring
Analyze the impact of the deployment of a new application
Diagnose multi-pathing issues
Identify disk arrays under hard pressure
Etc.

33. Monitoring the Traffic on the SAN

34. Monitoring the Traffic on the SAN

35. Identifying the Bottleneck in the SAN
Monitor the traffic on the SAN
From the SAN switch point of view
I/Os for each port, in MB/sec and GB per day
Monitor the I/Os at each level of the disk array
Overall traffic
Each controller
Each LUN
Each physical disk
MB/sec and GB per day
Additional metrics like: Response Time, % Time Utilization, Request Rate, Cache
Diagnose unbalanced workload
Compare the traffic and % Time Utilization on each controller
Compare the traffic on each physical disk
Check the LUNs owner controllers

36. Identifying the Bottleneck in the SAN

37. Identifying the Bottleneck in the SAN
Key Benefits
Reduce time to diagnose performance issues
Avoid costly and unnecessary upgrades
Arbitrate issues with a centralized view of servers and SAN performance

38. Reporting on the disk allocation in a SAN
Hardware inventory
Disk space reports
At the physical level (“primordial storage pool”)
At the storage pool level (RAID sets)
Overall
Size of the disk array
Amount of disk space brought online
Unallocated space
For the entire SAN
Thin provisioning
Support in vendor-specific modules
Host-visible Capacity vs Allocated vs Reserved
Critical to monitor the utilization to avoid SAN-wide crash

39. Reporting on the Disk Allocation in a SAN

40. Reclaiming Unused Disk Space
Decommissioned servers often leave orphan LUNs
Tool to list the LUN mapping table
Tool to list unused LUNs (with zero traffic for N days)
Benefit
Unmapped and/or unused LUNs can be deleted
Optimize Space Utilization
Avoid costly and unnecessary upgrades

41. Sentry’s Hardware and Storage Monitoring Solution
Why BMC
Goal
Improve uptime, optimize performance
Lower IT costs
Manage energy costs
Where it Hurts
Missed hardware failures
Long time to resolve problems
Hardware-related problems
SAN-related problems
Problems involve sysadmins, network admins and SAN admins.
Hard to arbitrate
Integrating the monitoring of a new platform is complex and time-consuming
Energy expenses keep climbing every year
Frustrating not to know the culprits and what to do about it
Root Cause
Lack of visibility on server and SAN hardware health
Lack of visibility on SAN perf.
Hardware instrumentation is vendor-specific and sometimes even lacking
No per-device visibility on power consumption
Solved by
Sentry’s Hardware and Storage Monitoring Solution
How
Monitors the hardware
Servers, disk arrays, SAN switches, tape libraries
Disks, RAIDs, power supplies, NICs, HBAs, processors, etc.
Discovery, Inventory, Monitoring, Diagnosis, Reporting, Data traffic monitoring
Single solution for all
Brocade, Cisco, DELL, EMC, Fujitsu, Hitachi, HP, IBM, NetApp, Sun, etc.
Monitors the power consumption
On each server and SAN device, in Watts and kWh
Works on 100% of IT
Really?
IBM (outsourcing) chose BMC+Sentry over their own solutions (Tivoli and Director) to make sure they meet their customer’s SLA criteria
DELL chose Sentry to integrate their own “OpenManage” solution with BPM, BEM, etc.