1. Leading Hospitals Towards Success
Dr Balaji Goli Vishwas 2017

2. Qualities of an Hospital Administrator
Bride and Groom
Common sense :: science & art
Knowledge
Experience
Quality
Sensitive to patient needs, wants and experience
Sensitive to rupee

3. SWOT Market Survey Market Competition Clinical Departments Spread
Professionals Availability
Local Business Practices
Success Scale – Community and Business

4. Guiding Principles Investment Plan and Spread
Green vs Brown Field Projects
Rental vs Purchase – Land & Building
Building Construction Time vs Opportunity Loss
Staffing – Training Policy
HR Policies
Vision and Ethics
Expansions and Take-overs
Out-sourcing vs In-sourcing

5. Planning and Strategy Investment – thumb rule – Rs per bed
Equity vs Debt; Investors – Private Equity, Venture Capital, Angel Investors
Business Plan
Business Strategy
Profit Indices
PAT vs Valuations

6. Operations Customer – needs and wants Customer centric model TAT
Quality visibility
Transparency
Revenue Streams
Medical Lab
SCM
EBITA

7. Take care of customer, she/he will take care of you “Make your customer love your hospital experience” – Success factor

8. Thank you
Dr Balaji Goli