1. Doing What Matters Damien Jones
Transport Co-ordination Service

2. Successful bid to DfT for funding (300K)
Local Bus Services
DWP
Employment
Community Transport
Employers
DCC Integrated Public Transport
National Bus Pass
Voluntary Sector
Devon Integrated Transport Service
Rail
Other Local Authorities
Park & Ride
Academies
Commercial Bus Services
Free Schools
Education settings
Advice to communities
Area integration
Bulk purchase
Communication with Gov agencies
Contract management
Eligibility
Financial management
Fleet management
Safety and compliance
Independent Travel Training
Infrastructure
Network design
Procurement
Publicity and promotion
Further Education Colleges
Exeter University
Child Social Care
DCC internal transport functions
Successful bid to DfT for funding (300K)
Extending Devon’s approach to integration
Bringing transport budgets
together
Working with
NHS
Job Centre Plus
Education providers
Transport providers
Adult Social Care
CCGs
Education Transport
Health
Acute Hospital Trusts
CHC funded

3. Longer Term Benefits Better vehicle utilisation
Network review and efficiency
Quality standards
Joined up service
Financial savings!!!

4. My Purpose
“To provide safe, reliable and efficient transport for as many people as possible”

5. Say no to as many people as possible
My Purpose
Say no to as many people as possible
Manage budgets

6. Mainstream School Transport
LIFE
Operators IT
Finance
Procurement HR
National Bus Pass
Public Transport
Travel
Training
Own Transport
SEN
EDUCATION
Adult Social Care
Mainstream School Transport
Child Social Care
SOCIAL CARE
NHS
HEALTH

7. What drives this behaviour? What could change?
Reducing services and money
Services / budgets fragmented
Manager’s job to decide who gets what / staff implement
We set thresholds and act as Gate Keeper
Decisions often taken by people who can’t fully understand the consequences
Specialist knowledge is important
Split front/back office
“Do my bit and pass on” – NO ownership of person / problem / needs of the individual
Transport is separate from other functions
Only contact is through a process
Perception of support services working to own agenda or purpose rather than supporting the front line
What could change?
We understand the whole person
Take ownership and resolve
Understand deeper issues
Only pass on where necessary
Agree to provide based on what matters and is the right thing to do
Right amount of understanding to help the individual from there perspective
Individuals in a position to see consequences of decisions they are making
We see we are here to help people
Work to agenda to support services for the citizen, individual or community
How do we start to achieve this?

8. Our Purpose: “Help me get to……………. ” How are we going to work
Our Purpose: “Help me get to…………….” How are we going to work? The steps that add value….
What does it take? We will learn….
We want to get a full understanding from the start….
1) Understand
Bringing in the knowledge / skills we need
Anything from help individuals/groups organise themselves, develop independence, provide and find transport
Involve the person
2) Develop
Options
3) Agree
Options
We will use our team to help make decisions DO

9. The Wall!

10. Post 16 Transport – September 2017
694
Yes
Application 5 2
Yes 78 No
Vacant Seat
Yes
Assessment of Need
Additional Information 4
Yes No No
Yes
Appeal 1st Stage (weekly)
Officers 59
Appeal 2nd Stage
DCC Committee (monthly)
Elected Members No
Yes 7 No 1
Ombudsman No

11. HOSPITALS CCG NHS System Social Care TRANSPORT Reactive … Complex…
PATIENTS
HOSPITALS
CCG
TRANSPORT
You can only control what is in your own “box” to own. If you try and do an intervention in someone else’s it will fail!
Legislation Guidance

12. **What do we now think the problem is?**
Systemic change
Targeted projects
1. What do we think the problem is?
2. Get understanding
Why is that good?
Why is that not good?
What are our assumptions? (all of them!)
**What do we now think the problem is?**
3. What can we test?
Start small and learn

13. Where we would like to get to
Current way of working:
Education
Social Care
NHS
Planning
Transport
New model to test:
Education
Social Care
NHS
Planning
Transport

14. Take you back to 2016………

15. Map showing COMMERCIAL bus services in Devon
80% of bus mileage commercial but over concentrated areas

16. COMMERCIAL bus services and those SUBSIDISED by DCC
Approximately 24million passenger journeys
20% of journeys supported by DCC