1. Step 1: Receive and Register Complaint
Step 3: Investigate
Investigation Outcome
Step 2: Acknowledge with information on way forward
Complaint requires Investigation
2 working days
Not a Mechanical Fault
Mechanical Fault
Notify Complainant
3 working days
Work to Rectify
Undertake further investigations
Updates provided at each stage of the investigation process.
Wind Farm Compliant
Wind Farm Not Compliant
7 working days
Develop a remediation plan engaging an independent qualified acoustician if necessary
Notify Council
Close Out
Complaint Resolved Immediately
Contact third parties as included in Section 4.1 below
Complaint Does Not Require Investigation