1. ECDL in public administration of Bosnia & Herzegovina Kemal Bajramovic Civil Service Agency of Bosnia and Herzegovina Third regional ECDL conference Belgrade, 08 - 10. October 2009, Hotel Continental Public – private partnership for promoting bussiness oportunities

2. Bosnia and Herzegovina Civil Service Agency Responsible institutions for CS training Civil service agencies: Bosnia-Herzegovina Federation of BH Republika Srpska Brcko District of BH Third regional ECDL conference Belgrade, 08 - 10. October 2009 Public-private partnership for promoting bussiness oportunities

3. Bosnia and Herzegovina Civil Service Agency Policy framework for ECDL in BH PS Action plan to the Strategy for Public Administration Reform – Action IT 2.8. Increase computer literacy of civil servants, point (3) At each level,... computer literacy testing of all existing employees will be performed, and one institution will be responsible for continuous work on IT literacy, organizing a standardized training program (such as the ECDL program)... – Action IT 2.8., point (4) Establish the state authority for ECDL certification. Strategy for eGovernment development in RS – Strategy goal regarding ECDL Accepting...ECDL as mandatory qualification to work in institutions of public administratation... – Project initiatives: Human Resources management Establish ECDL as certification program for computer literacy of employees at entity-level institutions. Organize ECDL training for employees in all branches (Executive | Legislative | Judicial) of RS government. Third regional ECDL conference Belgrade, 08 - 10. October 2009 Public-private partnership for promoting bussiness oportunities

4. Bosnia and Herzegovina Civil Service Agency Attitudes of CS agencies ECDL adopted as standard basic IT training for employees: – CSA BiH – de facto (2009, organized trainings for ECDL Spreadsheets Advanced) – CSA RS – de jure (Strategy for Training and Development of civil servants for period 2007-2010) – CSA FBiH – de facto – HR Dept. of Brcko District – de facto Third regional ECDL conference Belgrade, 08 - 10. October 2009 Public-private partnership for promoting bussiness oportunities

5. Bosnia and Herzegovina Civil Service Agency Projects implemented so far Training of 714 employees at state-level – Organized by CSA BH, financed by ECD, with 618 employees certified in period of 2004 – 2006 Initiated other ECDL training projects like: Training of 700 employees of ITA Training of 2300 employees in judicial sector Training of 220 employees in RS... and many more Third regional ECDL conference Belgrade, 08 - 10. October 2009 Public-private partnership for promoting bussiness oportunities

6. Bosnia and Herzegovina Civil Service Agency Planned projects in 2009-2010 Funds have been secured for 1600 trainings: – State level institutions: 200 employees – Republika Srpska institutions: 500 employees – Federation BiH institutions: 750 employees – Brcko District institutions: 150 employees for ECDL modules 1,2,3 and 7. Project will be implemented in 17 cities across BiH. Third regional ECDL conference Belgrade, 08 - 10. October 2009 Public-private partnership for promoting bussiness oportunities

7. Bosnia and Herzegovina Civil Service Agency CSA BiH plans Provide continuous service of ECDL trainings for civil servants: – Either as ECDL Start package – Either as individual modules from ECDL Advanced – In own facilities Testing in accredited ECDL testing centers Third regional ECDL conference Belgrade, 08 - 10. October 2009 Public-private partnership for promoting bussiness oportunities

8. ECDL in public administration of Bosnia & Herzegovina THANK YOU Kemal Bajramovic Civil Service Agency of Bosnia and Herzegovina Head of IT Group Sector for Training and IT Tel. + 387 33 284 707 Fax. + 387 33 284 710 Mail. kemal.bajramovic@ads.gov.ba Third regional ECDL conference Belgrade, 08 - 10. October 2009 Public-private partnership for promoting bussiness oportunities