1. ClearBlueSoftware (c)AJA Inc. 2003 ProServe Introduction

2. ClearBlueSoftware (c)AJA Inc. 2003 Why Manage Tenant Services ? Increase Tenant Renewals Reduce Costs 15 to 30% Keep Up with the Competition Control it In-House or Out-Source

3. ClearBlueSoftware (c)AJA Inc. 2003 Why ClearBlue ? - Tenant Retention Renew leases with facts, not tenants anecdotes Renew leases with facts, not tenants anecdotes Track service quality to tenants custom standards Track service quality to tenants custom standards Streamline communication Streamline communication Instantly notify of service delivery defects Instantly notify of service delivery defects Provide meaningful reports that reduce costs and improve service Provide meaningful reports that reduce costs and improve service

4. ClearBlueSoftware (c)AJA Inc. 2003 Why ClearBlue – Cost Savings Dedicated Tenant Service Staff and Efficient Streamlined Software and Reporting Dedicated Tenant Service Staff and Efficient Streamlined Software and Reporting Millions and Millions of Square Feet Serviced Millions and Millions of Square Feet Serviced Scalable to Meet Your Changing Needs Scalable to Meet Your Changing Needs Outsource or Take it Back. You are in Control. Outsource or Take it Back. You are in Control.

5. ClearBlueSoftware (c)AJA Inc. 2003 Why ClearBlue – Better Service Extend your hours of operation up to 24x7 Extend your hours of operation up to 24x7 Provide multi-channel points of communication (face to face, phone/fax/pager/web/email & wireless). Provide multi-channel points of communication (face to face, phone/fax/pager/web/email & wireless). Streamline communication Streamline communication Instantly notify of service delivery defects Instantly notify of service delivery defects Provide meaningful reports that reduce costs and improve service Provide meaningful reports that reduce costs and improve service

6. ClearBlueSoftware (c)AJA Inc. 2003 Why ClearBlue? – No Conflict Protect your tenant contact list Protect your tenant contact list Protect your tenant relationships Protect your tenant relationships Protect your inside knowledge Protect your inside knowledge No conflicting interests with ClearBlue No conflicting interests with ClearBlue

7. ClearBlueSoftware (c)AJA Inc. 2003 Overview of Technology Call Center Management Call Center Management Tenant Service Delivery Tenant Service Delivery Integrated Call Dispatch Integrated Call Dispatch Cost Recovery Cost Recovery Tenant Communications Tenant Communications Analysis and Reporting Analysis and Reporting

8. ClearBlueSoftware (c)AJA Inc. 2003 Enter Call Conversationally

9. ClearBlueSoftware (c)AJA Inc. 2003 One Screen Call Entry Provides Smart Filtering Provides Smart Filtering Wont Leave Tenants Hanging Wont Leave Tenants Hanging Fast Efficient Call Capture 15 to 30 seconds per call Fast Efficient Call Capture 15 to 30 seconds per call Automatically emails, faxes and transmits call to wireless devices Automatically emails, faxes and transmits call to wireless devices

10. ClearBlueSoftware (c)AJA Inc. 2003 Automatic Electronic Work Order Routing – No Fumbling Uses Preferred Communication Channel Uses Preferred Communication Channel Email Email Fax Fax Wireless Devices Wireless Devices Alpha-numeric paging Alpha-numeric paging Future Devices – Flexible Architecture Future Devices – Flexible Architecture

11. ClearBlueSoftware (c)AJA Inc. 2003 Automatic Tenant / Building / Contact Tracking – No Fumbling Driven by Dynamic Building / Tenant Database Driven by Dynamic Building / Tenant Database Fast Caller Recognition Fast Caller Recognition Automated Data Entry Automated Data Entry Efficient Call Capture Efficient Call Capture

12. ClearBlueSoftware (c)AJA Inc. 2003 Automatic Service Person Tracking – No Fumbling Only service people assigned to the building selected are presented for selection. This makes selecting the right service person easy for the dispatcher. Only service people assigned to the building selected are presented for selection. This makes selecting the right service person easy for the dispatcher.

13. ClearBlueSoftware (c)AJA Inc. 2003 Customer Call Back Feature – Instant Tenant Response Allows Facility Manager to Achieve and Monitor Committed Service Level to Meet Custom Tenant Service Requirements Allows Facility Manager to Achieve and Monitor Committed Service Level to Meet Custom Tenant Service Requirements Service Person can one button direct- connect to caller after receiving wireless request providing Instant Tenant Response. Service Person can one button direct- connect to caller after receiving wireless request providing Instant Tenant Response.

14. ClearBlueSoftware (c)AJA Inc. 2003 Call Completion Tracking – Satisfaction Monitoring Allows Facility Manager to Monitor Service Levels Allows Facility Manager to Monitor Service Levels Performs Real-Time Calculations Performs Real-Time Calculations Tracks call closure efficiency Tracks call closure efficiency Calculates urgencies and completion times Calculates urgencies and completion times

15. ClearBlueSoftware (c)AJA Inc. 2003 Quick Hot Seat Reports – Answer the tough questions fast.

16. ClearBlueSoftware (c)AJA Inc. 2003 Produce Hidden Revenue - $$$ Recover Service Costs Recover Service Costs Track labor and materials Track labor and materials Automatically Prepare Invoices Automatically Prepare Invoices Automatically Prepare Input Data for Invoicing Automatically Prepare Input Data for Invoicing Automatically Route Costing Information to Tenants Accounts Payable Automatically Route Costing Information to Tenants Accounts Payable

17. ClearBlueSoftware (c)AJA Inc. 2003 Professional Reports – Deliver Value Flexible Report Generation e.g. by Property Manager, Region, Segment, Building, Tenant etc. Flexible Report Generation e.g. by Property Manager, Region, Segment, Building, Tenant etc. Tenant Satisfaction Reports Tenant Satisfaction Reports Performance Reports Performance Reports Engineering Analysis Engineering Analysis

18. ClearBlueSoftware (c)AJA Inc. 2003 Whos responding to what?

19. ClearBlueSoftware (c)AJA Inc. 2003 2 Year Quarterly Trend

20. ClearBlueSoftware (c)AJA Inc. 2003 National Call Centre Loading

21. ClearBlueSoftware (c)AJA Inc. 2003 Defect Response by Urgency

22. ClearBlueSoftware (c)AJA Inc. 2003 Drill Down on Summary Detail

23. ClearBlueSoftware (c)AJA Inc. 2003 All Custom Reports Possible

24. ClearBlueSoftware (c)AJA Inc. 2003 Which floors have a problem?

25. ClearBlueSoftware (c)AJA Inc. 2003 Any Format / Any Level of Detail

26. ClearBlueSoftware (c)AJA Inc. 2003 Flexible Multi-Channel Wireless Blackberry ®, IPAQ ®, Mike ® Blackberry ®, IPAQ ®, Mike ® Use BlackBerry, IPAQ, Mike Phones and other email enabled wireless devices. Communicate with Outlook ©. Provide two – way communication. Use BlackBerry, IPAQ, Mike Phones and other email enabled wireless devices. Communicate with Outlook ©. Provide two – way communication.

27. ClearBlueSoftware (c)AJA Inc. 2003 Custom Features / Training Has Standard Service Library Has Standard Service Library Customize Dynamically to Meet Special Requirements Customize Dynamically to Meet Special Requirements Ready to Use Now, and Grow with you. Ready to Use Now, and Grow with you. Easy to Learn Easy to Learn

28. ClearBlueSoftware (c)AJA Inc. 2003 Multi-Building / Multi-User Security. Multi-Level Data Security Multi-Level Data Security Selectable User Rights Selectable User Rights Handles Multiple Users for Large Enterprises and Small Businesses. Handles Multiple Users for Large Enterprises and Small Businesses.

29. ClearBlueSoftware (c)AJA Inc. 2003 Scalable for Large Enterprises Supports flexible database systems Supports flexible database systems Microsoft Access © Microsoft Access © Microsoft Sequel Server © Microsoft Sequel Server © Local, LAN, WAN or Web based systems Local, LAN, WAN or Web based systems

30. ClearBlueSoftware (c)AJA Inc. 2003 ProServe Tenant Services More Information (604) 542 6140 More Information (604) 542 6140