1. IT Balanced Scorecard Example
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2. Scorecard Implementation
Collect information.
1. Collect
Create the scorecard design.
2. Create
Cultivate acceptance and the measurement culture.
3. Cultivate
Cascade measures down through the organisation.
4. Cascade
Connect objectives and measures to employees.
5. Connect
Confirm effectiveness through evaluation leading to ongoing improvement.
6. Confirm
Management
Cycle 6 1 4 3 2 5
Source: Chang, Richard Y.; Mark W. Morgan; Performance Scorecards, Jossey-Bass, 2000