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Communicating Bad News
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Our Situation Ask if the person is ready to receive it
Ask how much they want to know State the bad news Be clear, don’t try to obscure the situation
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How Did This Happen? Any relevant history, facts, or strategies
Original assumptions that are no longer valid
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Alternatives Considered
Present alternative courses of action Discuss pros/cons of each
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Recommendation or Decision
State the recommended course of action or decision Discuss how recommendation addresses the problem Discuss how plan will address hardships resulting from action
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Our Vision for the Future
Reaffirm your goals Set expectations for future Set a time for expected results
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Summary Key points to remember that will give audience confidence or improve morale
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