1. Compulsory ODR: The Canadian Experience
Shannon Salter, CRT Chair
November 21, 2018

2. What is the CRT? Part of the justice system
1st online tribunal in Canada
Bringing the justice system to the public
Odr based administrative tribunal that’s integrated into the justice system.
This means that people can complete the entire process online and at the end get a tribunal order that’s enforceable as a court order. The CRT is mandatory – people must participate, or risk an order against them
It’s the first online tribunal in canada, and the only one we know of in the world
Although we talk about the technolgoy a lot, really this is still a very human –driven process - what we are doing is leveraging technology to bring alternative, collaborateinve dispute resolution to people, wherever they happen to be, whatever the circumstance of their lives may be

3. CRT Jurisdiction MVA Personal Injury April 2019
Condominium July 2016
Small Claims <$5K June 2017
Societies & Co-ops Early 2019
MVA Personal Injury April 2019
CRT Jurisdiction

4. Why the CRT? Access to Justice
Rural parties
Complexity
Limited support
Time
Delays & backlogs at all court levels
Cost
Travel
Legal fees
Court costs
Proportion
Limited ADR
Few cases go to trial

7. Guiding Principles

8. DIAGNOSIS, INFO & SELF-HELP PARTY-TO-PARTY NEGOTIATION1 2 3 4
DIAGNOSIS, INFO & SELF-HELP
PARTY-TO-PARTY NEGOTIATION
FACILITATION
DECISION
Adjudication
Facilitated negotiation & decision preparation
Online discussion
Solution Explorer
Dispute Volumes
Automation

9. Seamless, Responsive Design

11. Solution Explorer
Free public legal information and tools, available 24/7
Guided pathways
Interactive question and answers
Resolution or preparation for CRT process
Quarterly updates on content

21. Connects parties so they can start talking
Negotiation
Connects parties so they can start talking
May be able to work out a payment plan or other agreement

22. Choice of how and when to work on dispute
Mediation
Expert mediators help people reach agreements, turned into tribunal orders
Choice of how and when to work on dispute

23. Adjudication 37 part-time/9 full-time tribunal members
Experienced lawyers
All over province
Mostly written hearings
Plain language reasons
Enforceable as court order
Published decisions

24. Decisions

26. Participant Satisfaction

27. Inclusivity is a Core Value
Test With Advocates First
Free Telephone Interpretation
Simple Fee Waivers
Helpers Welcome
Plain Language
Culturally Competent Staff & Members
Direct Phone Line for Advocates
Mental Health Training for Staff
Creating Space for Indigenous Dispute Resolution
Multiple ways to connect
Accommodate
Special
Needs
Asking for Feedback & Listening
Preferred Pronouns

28. CRT Where are we going? Fall 2018 MVA consultations & implementation
Data analytics
Intake 2.0 launches
Winter 2018
MVA claim implementation work including most hiring & appointment
Rules & SE content
April 1, 2019
Jurisdiction over certain MVA claims
Continuous improvement work
CRT

29. Twitter: @CivResTribunal @shannonnsalter
More Information
@shannonnsalter