1. BPR OVERVIEW
Fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance, such as cost , quality, service and speed
A start to finish holistic view of related set of activities that deliver value to a customer - TI

2. BPR OVERVIEW
Michael Hammer : July- August 1990, HBR “Reengineering strives to break away from the old rules about how we organize and conduct business, by recognizing and rejecting some of them and then finding imaginative new ways to accomplish work”
Paul Dickson: Tropophobia
Adam Smith: The Wealth of Nations : 1776

3. BPR OVERVIEW Flexible, lean, innovative and dedicated
Why do we do what we do at all
New world for business - 3Cs: Customer, Competition, and Change
Not working harder, but learning to work differently

4. BPR OVERVIEW Henry Ford (Ford Motors) & Alfred Sloan (GM)
Discontinuous Thinking: Identify and abandon the outdated rules and assumptions
Reengineering capitalizes the existing characteristics with changing scenarios