Presentation on theme: "E-Reader Bundle Training December 5 th, 2012. Jacque E. Peterson – Getting started Daniel Cornwall – Moderator Renee Sands (Barnes & Noble) Jonas Lamb."— Presentation transcript:
Basic Info each staff member should know and be able to share before checking out e-readers How to turn on and off each device How to charge each device and charging time How to access what books are on each device How to turn pages How to change the print size Temperature limitations
How do I register my Nook? See complete directions sent via email
OVERVIEW AND LESSONS LEARNED Nooks @ Juneau Public Library
The Big Picture – CIRCULATION (policies, procedures) – CONTENT (purchasing, restoring, etc) – TRAINING (staff and patron, ongoing) Nooks @ Juneau Public Library
SETTING POLICIES Circulating eReaders Lending Periods, Renewals, Holds? JPL uses 2 weeks Who can borrow? Due to high replacement costs may consider only lending to Adults. Replacement Costs and Overdue fines. Cost of device, peripherals and cost of staff time to restore content to a device ready to circulate. Remind patrons at checkout of these costs. Can content be added to devices by patrons or password protected? This is a library decision and may vary depending on device. Where can the eReaders be returned? No Bookdrop Who can I contact if I need help? Procedures: Wont go into detail now, but think about, checking out, checking in, checking for damage, content added by patrons, account info, etc
SUGGESTIONS/BEST PRACTICES FROM JPL Circulating eReaders Put library contact info for getting help with eReaders in the cases. Also information about upcoming or ongoing classes. Host periodic or ongoing (monthly) classes where people can come learn about eBooks and eReaders and try out the library devices. Put a comment/evaluation form and instructions in with the eReader to people can share how they are using these. Also a good way to collect Frequently Asked Questions. Post answers on the library website. When a patron checks one out for the first time, turn the thing on and give them a short tour of features, enlarging text, navigating menus, etc.
SUGGESTIONS/BEST PRACTICES FROM JPL Circulating eReaders cont. A good idea to have users sign a user agreement stating they understand the rules, risks, etc. Keep these on file and make note on patrons record (if you can). Following my slides Jacque has some great sample agreements.
SUGGESTIONS, CONCERNS, BEST PRACTICES Content for eReaders Jacque covered the where to buy the content in earlier slides. I want to discuss content management and potential concerns. For example: The library buys 8 best seller ebook titles using the BN gift card and put them on the Nook. A patron checks out this best seller Nook and then returns it and theres nothing on it. Or theyve de-registered the device and used their own BN account to register it and add their own juicy content. The library should be able to reset the device and login using the library email used in original registration and restore the purchased content. If possible to save the purchased content locally on a staff computer.
SUGGESTIONS, CONCERNS, BEST PRACTICES Content for eReaders Some checks need to occur when a device is returned that it contains the same content as when it went out. This raises issues of privacy and of account security. For example as mentioned above if a patron registers the device with their BN/Amazon/Apple account, the library doesnt catch it then the next user could purchase ebooks. iPads will require there own workflow for restoring content from a back up and this may require using iTunes if restoring from a backup over wi-fi isnt an option. This way rather than worry about checking for patron added content each time a device is returned you could just restore the iPad to the pre-built state, with all the library approved/added apps and ebooks.
Outcome based evaluation heading your way Please be on the lookout for a 1 page evaluation form which will be coming from Patience Frederiksen in the weeks ahead. This will be a short 1 page, 5 or 6 question evaluation which will be sent to you via email on the training you have received.
Basic Info each staff member should know before checking out e-readers How to turn on and off each device How to charge each device and charging time How to access what books are on each device How to turn pages How to change the print size Temperature limitations
Join the newly formed eReader Listserv firstname.lastname@example.org
Follow-up Session We would like to hold a follow-up session in early January to answer any questions you may still have and to share with the group your successes and challenges.
Questions? Jacque E. Peterson Alaska State Library 1-800-776-6566 Jacque.Peterson@alaska.gov