1. Denver Health External Referrals Update 5/03/2016 Mile High Health Alliance Specialty Care Access Group

2. History of External Referrals Epic Impacts External Referral Metrics
Agenda
History of External Referrals
Epic Impacts
External Referral Metrics
Specialty Access

3. External Referral at Denver Health
First time since Lincoln
Planning session - September 2014
Started external referrals – January 2015
Approved the non-privileged provider ordering policy for Lab and Radiology
Created a HIPAA compliant web-based referral form
Created a new patient welcome packet
Standardized process for referral guidelines, appointing and authorization
Implemented Standard Practice for follow
up with referring provider

4. Epic Launch – April 9, 2016 EpicCare Link
Referring Providers web portal offered by Denver Health
The community can use the portal to make easy, paperless referrals and order imaging studies
From a web browser, users can view and print information from their patients’ electronic medical records

5. EpicCare Link Continued
Complimentary service
Web-based portal
Real-time access
HIPPA compliant, secure
Active and/or Passive notifications

6. EpicCare Link Continued
How do I get access to DH EpicCare Link?

7. EpicCare Link Continued
Submit referrals
Review charts for patients you have referred
Submit radiology orders and view images
View your patient IP or OP

8. Volume of referrals

9. Specialty Access Program
Program to address access into all Medicine Specialty, Surgical Specialty, Ortho
Utilization of APPs in Specialty Clinics
eConsults to Optimize Appointments
Streamlined financial vetting process
Team-based care
Better communication between teams
Resident-run clinics

10. Specialty Access Program
Continuous improvement
Formal projects to be completed by September 2016
Participating in the TCPi Grant
Continual monitoring of progress
Slow start – but gaining steam