1. Patient Survey February 2018

2. Background Survey undertaken in February 2018 for the whole month
Patients could complete either using paper forms returned to the Surgery or electronically using Google Forms online
All data entered into Google forms for analysis
Output can be aggregated in to Excel/Spread sheet format for onward processing
Responses
Total=188,
Via Online = 98
Via Paper =90

3. 1. Online booking facility: Do you use the online booking facility
1. Online booking facility: Do you use the online booking facility?185 responses

4. If the answer is no, is that because:112 responses
You have not registered with reception yet
You don’t use the internet
You have tried and found it too difficult
You have tried but were unable to gain an appt

5. 2. Text Reminder Service, do we have your up to date mobile number
2. Text Reminder Service, do we have your up to date mobile number? (If no, please take the opportunity to update our records by inserting your number at the bottom of the page) 184 responses

6. If "yes": do you receive text reminders for confirmation of your appointment?138 responses

7. Have you used the cancellation option within the text reminder service
Have you used the cancellation option within the text reminder service?138 responses

8. 3. Check in: On arrival for your appointment do you use the automatic check in?183 responses

9. If the answer is no, is that because:19 responses

10. Would it help if someone showed you how to use it?33 responses
Yes No
Test
Know how to do it
I was shown last time I had an appt
I use it already is simple and straightforward
Found it unhygienic
Sometimes does not work
Not had any appointments recently
YES

11. 4. Repeat prescriptions: Please tick below to indicate which repeat prescription service you use:168 responses
Repeat prescription in the box in Reception – collection of repeat prescription and delivery by you to a Pharmacy of your choice.
Repeat prescription in the box in Reception – collection of your medicine directly from a pharmacy
Repeat directly submitted to the Practice by your preferred Pharmacy, and then you collect your medicine direct from them.
Repeat prescription using the Electronic Prescription Service and your nominated Pharmacy

12. Does the method chosen above work efficiently?159 responses

13. 5. Notice boards: Do you read the notice boards in the Practice
5. Notice boards: Do you read the notice boards in the Practice?185 responses

14. They currently contain a vast amount of information
They currently contain a vast amount of information. Or would you prefer:86 responses

15. 6. The Patient Participation Group Committee (PPGC) : Are you aware of the PPGC?186 responses

16. 7. Newsletter: Have you seen and read the recent newsletter
7. Newsletter: Have you seen and read the recent newsletter?185 responses

17. Have you given permission for us to send you the newsletter by email
Have you given permission for us to send you the newsletter by ?183 responses