1. Chapter 3
part 2

2. Task Environment
Customers
Competitors
Suppliers
Labor Market

3. Customers-People and organizations that acquire goods or services from the organization.
Competitors are organizations within the same industry or type of business that compete for the same set of customers.

4. Suppliers provide the raw materials which the organization uses to produce its output.
Labor Market represents the people available for hire by the organization.

5. Organization-Environment Relationship
The environment creates uncertainty for managers
Managers must respond and design adaptive organizations
Uncertainty can be managed through effectiveness

6. 3.4 External Environment and Uncertainty
Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved.

7. Adapting to the Environment
Boundary-spanning roles – link and coordinate the organization with external environment.
Interorganizational partnerships – reduce boundaries and begin collaborating with other organizations
Mergers/joint ventures – legal combination of operations; legal collaboration for specific project

8. The Internal Environment: Corporate Culture
Corporate culture is the set of key values, beliefs, understandings, and norms that members of an organization share
Symbols
Stories
Heroes
Slogans
Ceremonies

9. 3.6 Levels of Corporate Culture
Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved.

10. Four Types of Corporate Cultures
Copyright ©2012 by South-Western, a division of Cengage Learning. All rights reserved.

11. The Internal Environment: Corporate Culture
Corporate culture plays a key role in learning and innovate responses
Successful companies balance culture and performance
Culture is the “glue” that holds the organization together

12. Cultural Leadership
Articulate a vision for the organizational culture that employees can believe in
Heeds the day-to-day activities that reinforce the cultural vision