1. #EldersForum2018 #AgeingInCommon #NCF2018

2. #EldersForum2018 #AgeingInCommon #NCF2018
SKY 5 – Age Friendly Cities
Phillipa Shirtcliffe, Clinical Policy Lead, QCS
How policies & procedures can support you to deliver the basics of care
#EldersForum #AgeingInCommon #NCF2018

3. How policies & procedures can support you to deliver the basics of care
Common Age: Workshop 2: Tuesday 17th April 2018
Philippa Shirtcliffe
Clinical Policy Lead

4. Introduction
Explore perceptions in relation to Policies and Procedures
Developing person-centred care
Discuss how Policies and Procedures support the basics of care in your area
Innovation and Tools to support high quality care delivery

5. Views on Policies ‘Only used when things go wrong’
‘Nobody follows them’
‘Just for managers’
‘Out of Date – too much work to keep up to date’
‘Not needed- we know what to do’
‘I would rather do my own thing’

6. A Quality Road Map- Importance of Policies and Procedures
Define roles and responsibilities 1
Guide service delivery 2
Bench mark 3
Goals, objectives, vision and values 4

7. Person- Centred Care Privacy, dignity, respect and choice Co-ordinated
Independence and enabling
Outcomes and Goals
Up to date

8. Common Age Policies 20 Key Policies and Care Plan Basic Care
Simple Language
Stating Purpose and Objective
Procedure Embedded
Evidence Based

9. Care Planning Accessible record of conversation Ownership
Baseline Assessments
Goals and Outcomes- Making it happen,
Important To and For
Decisions

10. Discussion Groups
Discuss with your table how policies and procedures improve care in your area of work
Explore other delegates thoughts on the impact of policies and procedures
Discuss the impact person- centered care planning has or may have. Use QCS Care plan as a starting point for discussion.
Agree for someone to feedback discussion to the rest of the workshop
Flip charts available if required.

11. Feedback from Discussion

12. Innovation supporting excellence

13. Philippa.Shirtcliffe@qcs.co.uk https://www.qcs.co.uk

14. #EldersForum2018 #AgeingInCommon #NCF2018