1. Training Needs Around EHR
Penny Davies
Planned Parenthood of Utah

2. Where EMR is today Over 400 vendors Part of Health Care Plan
HITECH- Health Information Technology for Economic and Clinical Health
$$$$$- reimbursement incentives
National standards – meaningful use

3. Advantages Improve Quality of Care Promote Evidence Based Medicine
Access = Communication
READ EVERY CHART !!!
NO LOST CHARTS!!!!

4. Disadvantages CHANGE!!! Costs Technology Concerns about Privacy-HIPPA
Security-access rights
CHANGE!!!

5. The Experience The Commitment / $$$ Selection Process Time
IT Expansion
Loss of Revenue

6. Acknowledgement of Change
Everyone is effected
Doing things differently
Disruption to Operations
Not Seamless/Not Painless

7. Templates

8. Chart Summary

12. Roles of Training Centers
Assisting in Evaluating and Implementation
Training, system development and monitoring
Provide support and ideas to improve quality
Collaborative Expertise
Technical Assistance
Planning and Management
Research
Commitment to Public Health
Etc………

13. Assisting in the Selection Process
Evaluate Readiness
Identify “working systems”
What to look for in contracts
Assist in “team” preparedness
Ways to make it affordable

14. Successful Implementation Strategies
Basic Questions
Convert – what!!
Scan – what!!
Preparing staff for changes
Training models
Scheduling tips
Go Live Ideas

15. Best Practices Signature pads- laminated consent form
Location of computers
Workflow Efficiencies
Checking In
History taking
Enhancing communication
Cost Shifting

16. Improving Productivity
Training
New Employees
Providers
Scheduling
Clinic Flow
Cross Training
Relationship Building

17. Quality of Care Audits Customer Service Evidence Based Medicine
Case Management

18. Topics to Think About Training Staff/ Reviewers
Revising/Developing Tools
Comparing Quality Indicators
Report Card
Tracking Performance Indicators
Surveys

19. How to contract with 3rd parties
Identifying program strengths and weaknesses
Tools to evaluate system
Research
Technical Assistance

20. What is next Constant Change! PHR – personal health record
Patient Medical Home
HIE – health information exchange
TELEMEDICINE
Remote patient monitoring
Home health care