1. absolute time The passage of time as measured by a clock.
perceived time or absolute time or
preprocess wait?
absolute time
The passage of time as
measured by a clock.
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2nd Ed, Page 163
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2. balking When an arriving customer decides against joining a line.
blocking or balking or queue discipline?
balking
When an arriving customer decides against joining a line.
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2nd Ed, Page 155
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3. blocking or balking or queue discipline?
Preventing customer arrivals from entering a system due to limitations on the allowable length of a queue.
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2nd Ed, Page 156
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4. break-even point A level of activity at which the revenue collected
fixed cost or efficiency or break-even-point?
break-even point
A level of activity at which
the revenue collected
matches the costs incurred by that activity.
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2nd Ed, Page 147
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5. capacity The productive capability of a system.
capacity or design capacity or
break-even point?
capacity
The productive capability of a system.
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2nd Ed, Page 144
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6. capacity cushion Largely idle capacity maintained beyond
capacity or design capacity or
capacity cushion?
capacity cushion
Largely idle capacity
maintained beyond
the expected load level
of a system to absorb
unexpected demand.
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2nd Ed, Page 150
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7. core competency Specific ability that distinguishes a business
economies of scale or effective capacity
or core competency?
core competency
Specific ability that
distinguishes a business
from its competitors.
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2nd Ed, Page 149
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8. design capacity The theoretical maximum output of a system,
design capacity or effective capacity or
efficiency?
design capacity
The theoretical maximum
output of a system,
assuming ideal operating
conditions.
Page 125
2nd Ed, Page 145
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9. economies of scale or variable cost or
diseconomies of scale?
diseconomies of scale
Increasing average unit cost by increasing volume.
Page 126
2nd Ed, Page 146
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10. economies of scale Decreasing average unit cost by increasing volume.
economies of scale or variable cost or
diseconomies of scale?
economies of scale
Decreasing average unit
cost by increasing volume.
Page 126
2nd Ed, Page 146
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11. effective capacity The practical maximum output of a system,
efficiency or effective capacity or
capacity?
effective capacity
The practical maximum
output of a system,
assuming normal operating conditions.
Page 125
2nd Ed, Page 145
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12. efficiency Percent of a resource in productive use.
efficiency or effective capacity or
capacity?
efficiency
Percent of a resource in
productive use.
Page 125
2nd Ed, Page 145
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13. FCFS First-come, first-served sequencing rule.
serpentine line or Kendall notation or
FCFS?
FCFS
First-come, first-served
sequencing rule.
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2nd Ed, Page 156
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14. or infinite calling population?
finite calling population or queuing theory
or infinite calling population?
finite calling population
An environment in which
the maximum number
of potential arrivals to a
waiting line is distinctly
restricted.
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2nd Ed, Page 153
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15. fixed cost or variable cost or
break-even point?
fixed cost
Cost incurred regardless of the volume of associated activity.
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2nd Ed, Page 146
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16. or infinite calling population?
finite calling population or queuing theory
or infinite calling population?
infinite calling
population
An environment in which
the number of potential
arrivals to a waiting line is unrestricted.
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2nd Ed, Page 154
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17. in-process wait A delay occurring during the provision of a service.
in-process wait or preprocess wait or
queue discipline?
in-process wait
A delay occurring during
the provision of a service.
Page 145
2nd Ed, Page 166
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18. Kendall notation A labeling system for classifying waiting line
Kendall notation or FCFS or reneging?
Kendall notation
A labeling system for
classifying waiting line
models according to their
initial assumptions.
Page 140
2nd Ed, Page 160
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19. outsource To subcontract an internal process to an external provider.
capacity cushion or subcontract or
outsource?
outsource
To subcontract an internal process to an external provider.
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2nd Ed, Page 149
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20. perceived time The passage of time as measured by a person,
absolute time or perceived time or FCFS?
perceived time
The passage of time as
measured by a person,
usually without the use of
a clock.
Page 143
2nd Ed, Page 163
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21. population or infinite calling population?
Poisson distribution or finite calling
population or infinite calling population?
Poisson distribution
A discrete probability
distribution describing the
likelihood of a particular
number of independent
events within a particular
interval.
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2nd Ed, Page 154
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22. preprocess wait A delay occurring before any service begins.
preprocess wait or in-process wait or
blocking?
preprocess wait
A delay occurring before
any service begins.
Page 145
2nd Ed, Page 166
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23. queue A waiting line. serpentine line or queue or queuing theory?
Page 132
2nd Ed, Page 152
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24. FCFS or queue discipline or infinite calling population?
Rules determining the order in which waiting individuals are served.
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2nd Ed, Page 156
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25. queuing theory or queue discipline or infinite calling population?
The mathematical modeling of waiting lines.
Page 132
2nd Ed, Page 152
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26. blocking or balking or reneging?
When an arriving customer joins a line, but then abandons it before being served.
Page 135
2nd Ed, Page 155
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27. serpentine line A single queue of
queue or FCFS or serpentine line?
serpentine line
A single queue of
customers waiting in a line that must bend one or more times to fit within the service facility.
Page 138
2nd Ed, Page 158
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28. subcontract To engage a third party in
outsource or subcontract or economies of
scale?
subcontract
To engage a third party in
the provision of value to a customer.
Page 129
2nd Ed, Page 149
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29. break-even point or tractable or queuing
theory?
tractable
Easy to use; yields insight with a limited number of calculations.
Page 140
2nd Ed, Page 160
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30. utilization Percent of design capacity in use.
utilization or efficiency or design capacity?
utilization
Percent of design capacity in use.
Page 125
2nd Ed, Page 145
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31. variable cost Cost that varies with volume of associated activity.
FCFS or fixed cost or variable cost?
variable cost
Cost that varies with
volume of associated
activity.
Page 127
2nd Ed, Page 147
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