1. 2/21/2019 6:09 PM
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2. Our Journey to Microsoft Teams
2/21/2019 6:09 PM
THR2381
Our Journey to Microsoft Teams
Pouneh Kaufman
Director/Principal, Program Manager
Core Services Engineering and Operations
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3. Agenda Discuss our story for Teams Review the internal approach
Tech Ready 15
2/21/2019
Agenda
Discuss our story for Teams
Review the internal approach
Review our success criteria and rollback strategy
Review adoption strategy
Q&A
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The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Our story to Teams What is our MVP criteria for upgrading to Teams?
Calling
Live Events
Meetings
Messaging
What is our strategy to
upgrade to Teams?
Phase approach by Org
3 workstreams

5. Teams upgrade goals
2/21/2019 6:09 PM
Meeting the needs of the modern workplace: Microsoft employees and our customers have evolving expectations for how we work – we need digital workspaces like Microsoft Teams that feel inclusive and open, where we can easily share, connect, and work together seamlessly
Simplifying the meeting and calling experience: Upgrading from Skype for Business to Teams gives us a single client for meetings, calls, and collaboration tools in one application.
Providing better quality and reliability: The modern infrastructure supporting the Teams meeting, voice, and video experience will typically result in better quality meetings and calls. This includes improvements for low-bandwidth locations, the ability to maintain and upgrade the service without interruptions, and faster meeting join times.
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6. Teams-only Eligibility Criteria
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Teams-only Eligibility Criteria
1. Already Online
2. No Response Group Services (RGS)
4. No India User
5. No Cloud Calling
6. No Opt Out Requested
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. Teams Upgrade Success Criteria
2/21/2019 6:09 PM
Teams Upgrade Success Criteria
1. Support
% of Support tickets are lower than upgraded user base
No severity 1 issues
Daily monitoring to review support ticket types
2. Temporary “opt out”
User deferment should be based on exclusion scenarios and less than a % of upgraded user base
Federation : Contacts & Presence
Outlook Meeting Add-in and Integration for MAC users
3. Calling quality
Target of % : Poor Call Rate (PCR) represent the % of dissatisfied ratings (1 o22 stars) from in-product surveys that capture user feedback after a meeting or call
4. Healthy Call Index (HCI)
Target % or higher. Healthy Call Index represent the % of calls encountering no unexpected setup or drop issues.
5. Meeting Quality
Target % of Meeting Quality Rating.
6. Healthy Meeting Index (HMI)
Target of %. Healthy Meeting Index represents the % of perfect meetings across all participants for all modalities for a given meeting
7. User Sentiment
Ad- hoc Survey, Pulse, GESS
User sentiment; Yammer, User Voice, Champions
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8. 2/21/2019 6:09 PM
Teams-only mode
Employees in Teams-only mode will schedule meetings, make calls, and chat exclusively from Microsoft Teams. They won’t have the ability to create new meetings, make calls, or instant message from Skype for Business, but they will be able to join Skype for Business meetings.
Recommendation: if you are in Teams-only mode, ask your colleagues to communicate and meet with you in Teams!
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Long Story: Experience of a Teams-Only user
2/21/2019 6:09 PM
What is Upgrade?
Long Story: Experience of a Teams-Only user
Short Story: =
“Upgraded User”
“Teams-Only User”
Chat & Calling
Receives and initiates all chats and calls in Teams
Can interop (IM/call) with any SfB user
Is redirected to Teams if they try to sign in to SfB
Meetings
Schedules all new meetings in Teams
Can join existing SfB Meetings
Data that gets migrated
Existing contacts from SfB
Existing on-prem meetings
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10. Improve the Experience
Internal Adoption Program
AWARENESS
ENGAGEMENT
MEASUREMENT
MANAGEMENT
Pilots
WW Art of Teamwork training series (L100/L200)
Tailored content by persona & usage journey
Teams Champs launch
Awareness campaigns, digital & physical
White glove exec engagements e.g. Sales; WW Industry; Xbox; Legal
WW Teams & Teamwork Training
Showcase successes via #TeamsStories
Usage, support & health metrics inform baseline for adoption journey
Drive listening systems engagement
Improve customer guidance
Improve the product from employee feedback (User Voice & Elite)
Deliver integrated service roadmaps
Iterate messages & tactics frequently
Improve the Experience
Land the Message
Support the Change
Analyze & Adjust

11. Microsoft Teams Resource Cheat Sheet
Office 365 Roadmap
All public feature delivery dates
Filter by product
Microsoft Technical Community
Product forums and blogs
Driving Adoption forum
O365 Champion’s Corner
Diversity & Inclusion forum
Success with Teams Practical Guidance
Learn how to plan, deliver, adopt and manage Microsoft Teams
Skype for Business to Teams transition guidance
Coffee in the Cloud on YouTube
Short how-to videos for IT Pro’s and Champions
Long form end user & administrator training

12. The Skype to Teams quartet at Ignite
2/21/2019 6:09 PM
The Skype to Teams quartet at Ignite
There are four Ignite sessions focusing on the upgrade experience
Designing your path from Skype for Business to Teams: <Start Here>
Planning the end-to-end upgrade experience
BRK3141
Planning a seamless migration from Skype for Business to Teams for IT Admins
BRK3142
Delighting your End Users: Facilitating a smooth transition from Skype for Business to Teams
BRK2190
“Meetings First”
Microsoft Teams Meetings for ​ Skype for Business Server users
BRK3124
PLUS
Come learn how Microsoft is managing the upgrade to Teams
BRK3230: How Microsoft Does IT:  The Journey from SfB to Teams
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13. Learn more at https://aka.ms/DiversityandTech
Courtesy of Dux Raymond Sy

14. Please evaluate this session Your feedback is important to us!
2/21/2019 6:09 PM
Please evaluate this session Your feedback is important to us!
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15. Microsoft Core Services Engineering & Operations (CSEO)
Find us in the Immersion Zone and at Expo Theater #5
Meet the IT pros who power and digitally transform the Microsoft enterprise

16. Microsoft Ignite 2016
2/21/2019 6:09 PM
IT Showcase
Learn how our IT pros are digitally transforming the Microsoft enterprise
-white papers -technical case studies -articles -webinars -blog
microsoft.com/itshowcase
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

17. 2/21/2019 6:09 PM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.