1. Zoom: Striving for Functional Accessibility
Hadi Rangin, University of Washington
Dane Houser, Zoom

2. Overview Background Collaboration Zoom’s Commitment General Features
Accessibility Features
Demo

3. Background (1/2)
UW previously using another audio/video conferencing system
WA K-20 Education network was searching a new web conferencing solution
Narrowed selection to two products
Zoom chosen based on performance
UW decided to use Zoom as a campus solution; engagement with Zoom begins during pilot phase

4. Background (2/2) The teams: The contract:
Zoom: Open to accessibility discussions
UW: Leveraged membership with Internet2 Advisory Board
The contract:
Accessibility written into contract
Strive for WCAG AA
“Plugged in” issue list

5. Collaboration Reactive vs. Reactive Accessibility
“Reactive accessibility” doesn’t work
13 years’ worth of experience with vendors
LMS: Blackboard, D2L, Moodle, Canvas
Library: Elsevier, Ebsco, Ex Libris
Conferencing Systems: Elluminate, Zoom
HR: Elucian, PeopleSoft, Workday
Misc: Google, Microsoft, Qualtrics, ServiceNow, PollEverywhere, Trumba, Panopto, Interfolio & many more
All are welcome to join the Zoom Accessibility Collaboration

6. Goals of the Collaboration
Short-term
Fix immediate problems
Long-term
Make accessibility a part of the Design, Development, and Quality Control processes

7. Zoom’s Commitment
Zoom is committed to providing universal access to our products and services on all platforms including Windows, macOS, iOS and Android, as well as Linux, ChromeOS and conference room systems
Zoom is actively striving to meet accessibility standards and guidelines such as WCAG 2.0, WAI-ARIA 1.1 and Section 508, while also trying the best to provide better user experience for all users of our platform
Zoom's dedicated accessibility team enforces the accessibility engineering process to ensure that future product releases do not introduce new accessibility related issues

8. General Features Audio/video conferencing Join by phone or web
Meeting room vs. webinar
Screen sharing with audio piping of default audio system
Participants list
Break-out rooms
Chat
Recording

9. Accessibility Features (1/4)
Keyboard accessible with reasonable focus indicator
Compatible with screen readers such as JAWS, NVDA and Narrator on Windows, VoiceOver on macOS and iOS, TalkBack on Android and Orca on Linux
Colors are OK for low vision and color blindness
Accessibility support on all platforms incl. Windows, MacOS, iOS, Android, Linux, and ChromeOS

10. Accessibility Features (2/4)
Toolbar visibility: option for site admin to always show meeting controls’ toolbar for all users
Toolbar visibility: ALT key to toggle the meeting controls’ toolbar
Audible notifications: plan for customization
Shortcut keys: plan for customization
F6: navigation between major panes

11. Accessibility Features (3/4)
Sign language interpreter can be always seen by the attendees
Spotlight video – allows host to put the interpreter as primary active speaker for all participants
Pin video – allows meeting participants to disable active speaker view and only view the interpreter’s video

12. Accessibility Features (4/4)
Closed Captioning (customizable font size, multiple methods of captioning)
Integration with 3rd party closed captioning via REST API
Allows 3rd party CC providers to feed captioning text to Zoom platform, thus allowing meeting participants to view the CC within the Zoom client instead of a separate browser window
Available on Zoom meeting application for Windows, macOS, iOS, Android and Zoom Rooms.

13. Demo Meeting Controls Toolbar Keyboard Interactions Focus Indicator
Screen Sharing
Using Participants List
Settings, Accessibility Options
Audio/Video Settings

14. Questions and Answers

15. Contact Information
Hadi Rangin, University of Washington
Dane Houser, Zoom
Ken Ding, Zoom