1. Dr. Glenn McCartney PhD Assistant Professor in Gaming & Hospitality Management University of Macau FMBA Breakfast Meeting, 24 th April 2013

2. Been in Macao for 15 years starting as Director of Marketing and of PR of Macaos 2 nd largest casino hotel Consulted for Waldo, Sands, StarWorld, MGM, Galaxy, and most of 2012 for The Venetian (opening of Sands Cotai Central) During Macaos liberalisation period worked for the Macao Government on gaming and tourism research - visited and reported on Korea, LV and Atlantic City developments

3. Sole author of 2 textbooks published by McGraw-Hill

4. Depends if you are: A local resident working or have a company benefiting in the industry A local resident not working in the industry and limited benefits An investor of some sort (and not necessarily living in Macao, and therefore subject to its local impacts) Youre a foreigner working in Macao, getting a nice salary, and in the end will move back to your country and home You are the natural environment (but whos really asking them?)

5. Cant get a taxi? Cant afford a flat? Cant get a seat in my local restaurant I have been going for years? Even if I did the menu has changed for the tourists and more expensive Actually the local restaurant isnt there anymore – replaced by a jewelry or pawn shop As well as the business and environment landscape changing, values and attitudes start to change in families – money is king? Higher school drop out rate eager to join industry See more natural settings disappear or become concreted? People dont say hello on the street anymore….. Basically its when the negative fallouts from the developments outweigh the perceived positive ones

8. And within this lies opportunity

10. 20012011Increase (%) Employed population205,000328,00060% - Manufacturing45,00013,00071 (-)% - Hotel, retail44,00078,00077% - Gaming18,00070,000288% - Domestic5,00017,000240% Earnings4,70010,000112% - Hotel, restaurant4,0007,80095% - Public utilities10,00017,50075% - Education8,70015,00072% - Gamingn/a13,700 - Health, social welfare9,90012,00021% Rice (CPI)53 (82)115 (110)54% Fish62143130%

11. 20012011Increase (%) Marriages1,2223,545190% Divorces348988183% Private Clinics - Macao31035515% - Taipa321600% - Beds1,0911,41429% Life expectancy79 yrs82 yrs4% University students8,35824,156189% Crime8,90012,51240% - Assault1,3101,72932% - Against public authority324710119% Court caseload - pending5,27811,437116% Court caseload - filed9,49516,74776%

12. 20012011Increase (%) Motor vehicles115,000206,00079% Motorbikes58,300110,000100% Traffic accidents9,80014,10044% Phonecalls outgoing158 billion mins350 billion mins122% - Philippines3.215.3378% - Australia2.41.921(-)% - UK3.12.035(-)% - France0.30.233(-)%

13. Depends if private or public sector: Degree of collaboration between the gaming industry and the Macao Government Organisational cultures and leadership styles – both in the gaming industry and Government Government capacity and capability Onus on the gaming industry to satisfy revenue and investor interest today (short term/long term focus) Weakness in intellectual capital – an attribute of an international city is its intellectual capability No tourism master plan – meaning quick fixes not long term strategy planning. Merely papering cracks to date. We dont know what to fix as limited scientific research on major issues relating to tourism and hospitality. Occasional reports on wealth gaps, satisfaction index – but given that this industry is over 80% of GDP it is not enough.

15. Questions? glenn@insightsunlimited.com