1. Verbal Dimensions of Communication
Symbols
Symbols are arbitrary
Symbols are ambiguous
Symbols are abstract
Symbols define phenomena
Symbols evaluate phenomena
Symbols organize perception
Symbols allow us to think hypothetically
Symbols allow us to reflect on ourselves
C + O + W

2. Paragraphing in your speech
Verbal Dimensions of Communication
3 Key Principles of Verbal Communication
Interpretation creates meaning.
Communication is rule-guided.
Punctuation affects the meanings we attribute to communication
Paragraphing in your speech

3. Guidelines for improving verbal communication
Verbal Dimensions of Communication
Guidelines for improving verbal communication
Dual perspective: Understand the perspective of those with whom you are interacting.
Own your own feelings and thoughts: Use “I statements” rather than “You statements.”
Respect what others say about their feelings and ideas.
Strive for accuracy and clarity by monitoring levels of abstraction and qualifying language.