1. THE PROCESS FOR REPORTING ABNORMALITIES
Something different from the usual (shape, colour, scratches etc)
Something strange ( movement, pressure, weight)
Wrong product, part number, different to kanban
Control condition different to the SOS
What is an
abnormality?
When to report?
Immediately on finding the first item inform Your Team Leader
next process
engineering
Report
route
Operator
T/L
QA Eng
Line Leader
Plant mgr
previous process
Inspection
Operator
Team Leader
QA Engineer
Report at the time of discovery
Receive correction instruction
Identify the abnormality
Check the report and report to QA Engineer
Give correction instruction to operator
Confirm the effect on subsequent processes
Check the content of the defect or abnormality
Give directions for handling
Confirm after corrective measures are implemented
Check the effect for the customer
Escalate issue if required
Reporting
rules and
area of responsibility