2. JerseyConnect is the statewide technology services organization and network infrastructure delivered through the New Jersey State Library, an affiliate of Thomas Edison State College JerseyConnect builds on the Hub Libraries program, which was established in 1998 to help bridge the digital divide by providing low cost internet access and related services to public libraries in New Jersey

3. What we offer (at no cost to libraries): High speed internet access via fully redundant and scalable statewide network infrastructure Web and application hosting services E-mail hosting services, including best of breed anti-spam and anti-virus scanning Domain name services Router management and replacement services Consulting and advisory services (best effort)

4. Ancillary services (at no cost to libraries): Real time bandwidth utilization reporting Web site traffic reporting Device and circuit monitoring and notification Blog hosting (Wordpress) Daily spam reports via e-mail Firewall management

5. Officially launched in February of 2006 Currently serving over 320 library entities Four service locations Three ISPs Statewide coverage Full circuit and device redundancy

6. Carrier-class colocation facilities Full redundancy (n + 1) Remote hands services 24/7 access Carrier neutrality Secure, locked cabinets Biometric hand scan access

8. Hours of operation and contact information: Monday – Friday, 9:00 am until 9:00 pm The JerseyConnect technology services team is on call 24 hours per day, 7 days per week for urgent issues that occur within the core network http://helpdesk.jerseyconnect.net 1-866-468-7043

9. Handouts: JerseyConnect Service Level Agreement JerseyConnect Policies

10. Verizon News: All new orders can now go through NJSL Please contact us prior to making any connectivity decisions Dedicated Verizon service manager New product offering - EVPL for small to medium sized organizations We are happy to accommodate other alternatives

11. DSL, FIOS and Cable Better choice than T1 for many libraries Reliability vs. Cost Cost approximately $100/month

12. Access New Jersey update: Customer Premise Equipment (CPE) portion has ended Access NJ rates available through 2014 Verizon billing remains a problem…

13. About Bandwidth… Web 2.0, video, audio usage requires additional bandwidth Increase in usage during bad economic times When adding computers, consider the impact on your bandwidth Libraries that connect to the JerseyConnect network can view real-time bandwidth utilization JerseyConnect can assist with network problems, device isolation

14. Accomplishments over the past year

15. Infrastructure redesign and optimization Verizon EVPL transport PoP EVPL is switched ethernet Direct fiber from library to JerseyConnect Attractive option for libraries needing more than a full T1 line Break even point in price = 2 T1 lines Verizon product direction is moving away from frame-relay and ATM, toward direct fiber

16. Infrastructure redesign and optimization Verizon EVPL transport PoP 100 Mbps Port Cost $1000/month Bandwidth rates applyas well Example 20 Mbps = $200/month 10 Mbps Port First Quarter 2009 Pricing forthcoming (approx. $700/month) Mileage charges may also apply

17. Infrastructure redesign and optimization ISP port upgrades Increased two ISP ports from 100Mbps to 1000 mbps Connection via fiber instead of copper Completed January 2008 Future JerseyConnect internet capacity will be 3000 Mbps Current peak utilization is approx 200 Mbps

18. Infrastructure redesign and optimization Transport circuit upgrades Increased PoP to PoP transport to 150 Mbps Completed May 2008

19. Infrastructure redesign and optimization Server infrastructure upgrades Blade architecture SAN Implementation completed June 2008 Server migration completed by January 2009

20. Infrastructure redesign and optimization JerseyConnect web site / portal launch Informational Network status Bandwidth utilization http://www.jerseyconnect.net

21. Infrastructure redesign and optimization E-mail platform upgrades Committed to improvement After exhaustive research and testing we have selected…

22. SmarterMail

23. Full rendering of HTML messages in webmail Automatically created Global Address List per domain

24. SmarterMail Shared Contacts, Calendars, Tasks, Notes, and Mail folders RSS reader embedded in webmail Outlook integration

25. Demo available at http://webmail.jerseyconnect.orghttp://webmail.jerseyconnect.org user: demo password: d3mopass

26. Infrastructure redesign and optimization E-mail platform upgrade anticipated milestone dates: SmarterMail in production – February 2009 Beta testers – March 2009 Migration period begins – April 2009 iMail will remain in production for one year

27. Over the next six months: Process improvements Contract negotiations Strategic planning Pursuing additional funding

28. Possible expanded service offerings if additional funding can be obtained: Web site design Expanded applications hosting Full service help desk Technology consulting

29. Process improvements We learn as we go and adjust accordingly Communication improvements - Notification list Monitoring / alert system improvements

30. Strategic planning Advisory board Cisco Verizon ISP partners

31. Bill and Melinda Gates Foundation Bandwidth Assessment Project Nationwide effort to gather information related to internet connectivity in public libraries The data collected will help the Foundation improve support and funding for internet services and broadband in public libraries The data collected will also inform future Gates Foundation investments to increase and sustain access to broadband internet in public libraries

32. Bill and Melinda Gates Foundation Bandwidth Assessment Project JerseyConnect will provide basic connectivity information Telephone surveys will be conducted to obtain additional information related to connectivity, cost and decision-making NJSL will be sending a letter with additional information

33. Thank you. JerseyConnect Network Operations www.jerseyconnect.net helpdesk.jerseyconnect.net 866-468-7043