1. Phases of Mediation
Basic stages or phases that most mediations go through
Phases are guideposts about progress, but do not have to occur in a specific order or at a specific time

2. Phase 1: Orientation to Mediation and Initial Identification of Issues
help the parties understand what mediation is and to provide them an opportunity to ask questions about the process
identify the basic issues in the conflict so the initial agenda can be set and the mediator can determine whether mediation is appropriate in this case.

3. Opening Comments
To accomplish the first purpose the mediator makes an opening statement that explains mediation and the mediator’s role in the mediation.

4. The opening statement Introductions of the mediator and parties
Mediation is a voluntary process
Parties retain all decision-making control in the conflict
the mediator does not act as judge or fact-finder.

5. Opening Statement cont’d.
The goal in mediation is to help the parties constructively manage the conflict
Mediation is a confidential process (and what the limits of confidentiality are, if any)
A general overview of the mediation process (in terms of general agenda)

6. Opening Statement cont’d.
Questions to see whether the parties understand the process
In addition, some mediators like to include a discussion of guidelines for behavior (e.g., no name calling, no interrupting, etc.).

7. Initial Identification of Issues
the mediator asks each party to briefly explain his or her understanding of the conflict and what needs to be addressed.
From this introduction, the mediator can identify the basic issues, see where the parties differ in their understanding of the conflict, and consider an agenda for this conflict.

8. Common problems with Phase 1
Parties express discomfort with the nature of mediation.
Parties argue for positions or what “has to be done” before issues are defined.
The parties identify separate or mutually exclusive agendas and there is no agreement on how to proceed.
Parties are unable to discuss the conflict at all because of strong emotions.

9. Phase 2: Understanding the Parties Interests and Emotions
the discussion needs to move to understanding the ways that parties see the conflict. There are two strongly interrelated aspects of this – their interests, or underlying concerns, and their emotions, or how they feel about the conflict and what it will take to make it “better” for them.

10. Exploring Interests
An interest is an underlying concern that someone has, usually a concern that motivates them to argue for a particular action, outcome or position.

11. Common problems with Phase 2
Parties are not ready to deal with the conflict
Parties are so distrustful they will not share anything other than “facts”
Parties want to focus only on the solutions without discussing their view of the conflict
Parties insist the other “see it their way”

12. Phase 3: Generating Options
In many cases the parties want to move beyond understanding the conflict and work toward agreeing on some action or orientation to the relationship. Some people think of this as “problem-solving”, but we adopt a broader perspective. We think of it in terms of “options for making the situation better”.

13. Brainstorming
Brainstorming (putting forth ideas without criticizing them).
The parties then create a pool of possible options.
The parties clarify options if there is some confusion.

14. Common problems in Phase 3
the party needs professional therapeutic help
Parties are psychologically unable to disconnect from their positions
Offers are antagonistically rejected by the other.
Options are extreme and unworkable.
Parties are unwilling to propose any options.
Parties are pessimistic about all options.

15. Phase 4: Assessing Options and Deciding on Actions
In this phase, the parties talk about the worth and feasibility of the options that have been generated and discussed. Then, they decide on actions.

16. Selection Process
The selection process involves discussing the criteria for acceptable options (these come from explored interests and facilitated reappraisals). Then options are selected based in how well they meet those criteria.

17. Flexibility There can be several options that are selected
There can be options that are joint and individual.
There can be options that are immediate or future.
There can be options that are incrementally enacted.
There can be options that are piloted pending final agreement.

18. Common problems with Phase 4
The most common problem is that parties are unwilling to make decisions, either individually or jointly.
Parties want to “force” the other to see the relationship a certain way.
Parties are unwilling to commit to specifics in terms of joint action and decision.