1. Policy Wording Workshop An Introduction
Claims Training 2005
Stan Bodal
Technical Trainer
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2. Our Commitment to You
The Policy Wording Workshop will be relevant to your job.
There will be clarification of General Policy Wordings within the context of the job function with focus on claims scenarios to bring about a better understanding of the Policy Wording.
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3. Course Benefits
With proper instruction and motive, you will utilize resources in order to validate decision making in file handling and demonstrate your understanding.
You will accurately determine the interpretation and analyze the Policy Wording in order to prevent overpayment, as well as support identified objectives of the management team.
Analytical skills will save you time in file handling.
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4. Course Breakdown Introduction
Section #1 – Location/Navigation of the Claims Procedure Manual
Section #2 – Locating the Policy Wording, Sections & Definitions
Section #3 – Endorsements
Section #4 – Statutory Conditions
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5. How to Manoeuvre the Slides
You have a multifunctional control panel
the instructor at any time during the course
Brings you back to the class WEB page
Moves you forward in the course 5
Main
Moves you backwards in the course
Brings you back to the module main page
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6. Participating in Activities
After each course section, you will be required to complete the corresponding application exercise found in the “Activity Section”.
This is where you will also find the course evaluation.
Return to the class web page.
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